Learning Content & Digital Training Specialist

TheKey • Remote - CA, CA

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About The Position

The Learning Content & Digital Training Specialist is responsible for designing, developing, and maintaining high-quality digital learning content that supports TheKey’s national training and education programs. This role plays a critical execution role in translating clinical, quality, and operational standards into engaging, accessible, and practical learning experiences for caregivers, care managers, and leaders. Working in close partnership with the Director of Training and Learning Operations, this role helps scale learning through modern digital tools, consistent design standards, and strong instructional practices. This position is well-suited for an instructional designer or digital content creator who thrives in a fast-paced environment and enjoys channeling creativity into building content that directly supports frontline performance and care quality.

Requirements

• Associate’s degree required
• 3-6 years of experience in instructional design, learning content development, or digital content creation.
• Strong written and visual communication skills with an eye for clarity and design.
• Experience translating complex information into simple, practical learning content.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.

Nice To Haves

• Degree in Instructional Design, Learning Technology, Education, Communications, or a related field preferred.
• Hands-on experience with Articulate Rise, Synthesia, or similar digital learning tools preferred.
• Experience in healthcare, home care, or other regulated environments preferred but not required.

Responsibilities

• Design and develop digital learning content using tools such as Synthesia, Articulate Rise 360, and other e-learning platforms.
• Create onboarding modules, role-based curricula, microlearning assets, and refresher training.
• Apply adult learning principles to ensure content is clear, engaging, and actionable for a diverse workforce.
• Translate clinical, quality, and operational standards into learner-friendly content and step-by-step guidance.
• Partner with subject matter experts to gather inputs and ensure accuracy and relevance.
• Maintain consistent structure, tone, and visual standards across all learning materials.
• Update and maintain learning content to reflect changes in policies, workflows, clinical standards, or regulatory requirements.
• Support version control, documentation, and organization within learning systems.
• Incorporate learner feedback and performance data to improve clarity, usability, and effectiveness.
• Produce video-based learning assets using Synthesia and similar tools.
• Incorporate visuals, scenarios, and examples to enhance engagement and retention.
• Support basic graphic design and layout needs to elevate learning quality.
• Collaborate with Quality, Operations, Sales, People and other Corporate teams to support training initiatives and new program launches.
• Support pilots, rollouts, and updates by ensuring content is completed accurately and on time.
• Contribute to the continuous evolution of TheKey’s learning standards and content library.
• Manage Learning Management Platforms assignments to ensure compliance with state training requirements, systems administration & training support.

Benefits

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree