Epic Training & Learning Specialist
About The Position
HealthPartners is hiring an Epic Training & Learning Specialist to help clinicians and staff use Epic and other healthcare technologies effectively in support of patient care. The specialist develops, delivers, and maintains training programs for Epic applications and related technologies, providing both in-person and virtual instruction. The role supports new employee onboarding, creates and updates educational materials, and maintains training environments. The specialist supports inpatient and ambulatory clinicians across Care Delivery and contributes to Epic Refuel efforts, Epic upgrades, workflow improvements, and other strategic projects intended to improve experiences for patients and care teams. The position is part of a team of fifteen professionals and reports to a Learning Supervisor. It is hybrid, with a required onsite component at the Bloomington office. Onsite training is expected approximately every other week, with additional onsite work as business needs require. The schedule is Monday through Friday during core business hours. HealthPartners is a nonprofit, integrated health care organization that provides health insurance in six states and care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. It also conducts research and education through HealthPartners Institute. The organization describes its workplace as inclusive and committed to diversity, inclusion, health equity, and community partnership.
Requirements
- Bachelor’s degree in a related field or equivalent healthcare, training, or professional experience.
- Three years of experience in training, education, healthcare technology, IT, or a related field.
- Strong presentation, facilitation, and communication skills.
- Excellent organizational skills and attention to detail.
- Ability to build relationships.
- Ability to manage multiple priorities and adapt to changing business needs.
- Ability to thrive in a fast-paced, evolving environment.
- Willingness to learn and embrace Agile principles and practices.
Nice To Haves
- Training and/or education experience is strongly preferred.
- Experience with Epic is valued.
Responsibilities
- Maintains end-user training to support predefined learning objectives and promote learning and system acceptance.
- Prepares for classes by coordinating logistics, timing, and scheduling, and tracking participant registration and attendance in the Learning Management System (LMS).
- Resolves how-to ticket requests and partners with other teams to reduce their root causes.
- Ensures training environments accurately reflect the Production environment to provide realistic, comprehensive application training.
- Monitors training feedback and metrics and, with supervisor oversight, modifies training or instructional approaches to meet learners’ needs and expectations.
- Follows best practices for learning software, content management, and communications.
- Performs other duties as assigned.
- Develops, delivers, and maintains training programs for Epic applications and related technologies.
- Provides in-person and virtual instruction, supports new employee onboarding, and creates and updates educational materials.
- Contributes to Epic Refuel efforts, Epic upgrades, workflow improvements, and other strategic projects.
Benefits
- Comprehensive benefits supporting health, time off, retirement planning, and continuous learning opportunities.
- Additional compensation may be available based on role, such as shift differential, bonus, sales incentive, or productivity pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
