Epic Research Systems Analyst
About The Position
The Epic Research System Analyst III is a senior-level position in the System Analyst job family. The role provides advanced support across analyst teams and to customers, performs advanced application configuration and maintenance throughout the application lifecycle, recommends enhancements for complex systems, and mentors staff and leads teams. The position supports Epic’s Research application and clinical research teams at CHOP. The department works approximately 80% remotely and 20% on site in CHOP’s Philadelphia offices as needed. The role may require travel to other CHOP locations, including patient care areas, and travel for mandatory certifications. It may include 24/7 on-call support, if applicable. The analyst performs operational support, maintenance, and system configuration; resolves complex data and system issues; gathers requirements and develops specifications and documentation; and develops, validates, and executes test plans. The analyst communicates and negotiates with clients, vendors, and colleagues, helps prioritize work, may serve as a subject matter expert, and coaches team members. The role also supports information security and regulatory compliance for confidential information. A bachelor’s degree and at least two years of experience working in a healthcare environment and Information Systems are required. Three or more years of that experience and a degree in Computer Science, Information Systems, Business, or Healthcare are preferred.
Requirements
- Bachelor’s degree.
- At least two years of experience working within a healthcare environment and within Information Systems.
- Excellent communication and teamwork skills.
- Advanced critical-thinking, problem-solving, and troubleshooting skills.
- Proficiency with Microsoft Office products.
- Ability to facilitate meetings with senior leaders and cross-functional groups.
- Advanced documentation skills.
- Ability to mentor and teach staff.
Nice To Haves
- Bachelor’s degree in Computer Science, Information Systems, Business, or Healthcare.
- At least three years of experience working within a healthcare environment and within Information Systems.
- Epic Research Clinical certification.
- Familiarity with clinical research workflows.
- EpicCare Ambulatory certification.
- Familiarity with the OnCore Clinical Trial Management System and experience with interfaces between OnCore and Epic.
- Familiarity with Epic Cosmos.
Responsibilities
- Provide advanced support for customers across analyst teams and support Epic Research and clinical research teams at CHOP.
- Perform operational support, maintenance, and system configuration according to departmental operating procedures.
- Identify, analyze, and resolve advanced data and system issues.
- Work independently and lead small teams supporting team initiatives and projects.
- Gather requirements; develop specifications; prepare and review documentation.
- Develop, validate, and execute comprehensive test plans.
- Provide 24/7 on-call support if applicable.
- Communicate effectively, negotiate changes, and assist in prioritizing tasks with clients, vendors, and colleagues.
- Serve as a subject matter expert in an application or domain when designated.
- Educate, coach, mentor, and teach team members.
- Travel to and work at various CHOP locations, including patient care areas, and travel for mandatory certifications when required.
- Represent DTS and/or present to Hospital Clinical or Operations committees when required.
- Comply with enterprise and DTS information security policies, procedures, and standards.
- Support integration of information security into the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.
- Support compliance with state and federal requirements, healthcare accreditation standards, and other applicable regulations governing confidential information.
Benefits
- Annual influenza vaccination is required as a condition of employment for employees who work in patient care buildings or have patient-facing responsibilities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
