Epic Research Systems Analyst

Children's Hospital of Philadelphia

1d•$101,300 - $129,100•Hybrid

About The Position

The Epic Research System Analyst III is a senior-level role in the System Analyst job family, supporting Epic’s Research application and clinical research teams at CHOP. The analyst provides advanced support across teams, performs complex system configuration and maintenance throughout the application lifecycle, recommends design enhancements, and may serve as a subject matter expert. The role works approximately 80% remotely and 20% on site in CHOP’s Philadelphia offices as needed. Travel to other CHOP locations, including patient care areas, and travel for mandatory certifications may be required. The position may include 24/7 on-call support if applicable. The analyst works independently and leads small teams on initiatives and projects. They gather requirements, develop specifications, prepare and review documentation, and develop, validate, and execute comprehensive test plans. They communicate and negotiate with clients, vendors, and colleagues, help prioritize work, and educate and coach team members. The role also supports information security and compliance obligations relating to CHOP technology resources and confidential information. Employees working in patient care buildings or with patient-facing responsibilities must receive an annual influenza vaccine.

Requirements

Bachelor’s degree required.
At least two years of experience working within a healthcare environment and within Information Systems required.
Excellent communication and teamwork skills.
Advanced critical thinking, problem-solving, and troubleshooting skills.
Proficiency with Microsoft Office products.
Ability to facilitate meetings with senior leaders and cross-functional groups.
Advanced documentation skills.
Ability to mentor and teach staff.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, Business, or Healthcare preferred.
At least three years of experience working within a healthcare environment and within Information Systems preferred.
Epic Research Clinical certification preferred.
Familiarity with clinical research workflows preferred.
EpicCare Ambulatory certification is a nice to have.
Familiarity with the OnCore Clinical Trial Management System (CTMS) and experience with interfaces between the CTMS and Epic are nice to have.
Familiarity with Epic Cosmos is a nice to have.

Responsibilities

Provide advanced support for Epic’s Research application and clinical research teams at CHOP.
Perform operational support, maintenance, and system configuration in accordance with departmental operating procedures.
Identify, analyze, and resolve advanced-complexity data and system issues.
Work independently and lead small teams in support of team initiatives and projects.
Gather requirements, develop specifications, and prepare and review documentation.
Develop, validate, and execute comprehensive test plans.
Communicate effectively, negotiate changes, and help prioritize tasks with clients, vendors, and colleagues.
Serve as a subject matter expert in an assigned application or domain, as applicable.
Educate, coach, mentor, and teach other team members.
Provide 24/7 on-call support if applicable.
Travel to and work at various CHOP locations, including patient care areas, as required; travel for mandatory certifications may also be required.
Represent DTS and/or present to Hospital Clinical or Operations committees as required.
Comply with enterprise and DTS departmental information security policies, procedures, and standards.
Support integration of information security into the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.
Support compliance activities related to regulatory requirements, healthcare accreditation standards, and rules governing the use and disclosure of patient, financial, or other confidential information.