Epic Clinical Information System Analyst III, Day Shift, Outpatient

Adventist HealthCare•Gaithersburg, MD

50d•Onsite

About The Position

Adventist HealthCare seeks to hire an experienced Epic Clinical Information System Analyst III for our Epic Program department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. This role leads advanced analysis and enterprise workflow design; architects, configures, builds, tests, validates, optimizes, and maintains Epic functionality and integrated solutions across application and operational boundaries. The analyst leads the resolution of high-impact, ambiguous, or cross-application incidents and problems, directs root-cause analysis, coordinates technical and operational responders, develops durable corrective actions, and communicates through closure. They plan and lead large or highly complex application projects, upgrades, implementations, and optimization initiatives, establishing approach, scope, milestones, dependencies, risks, testing strategy, implementation readiness, and outcome measures. This position serves as a senior liaison and subject matter expert for operational leaders, governance bodies, Epic representatives, end users, vendors, and technical and application teams, facilitating decisions and escalating issues through defined governance channels. The analyst establishes and reinforces standards for application design, build, integrated testing, change control, documentation, release readiness, data validation, and production support, performing quality review of complex work. They mentor and develop analysts, coordinate shared work, provide technical direction, and lead knowledge transfer, training, and support-readiness activities without requiring formal supervisory authority. The role evaluates emerging capabilities, regulatory and patient-safety requirements, operational performance, and user feedback to recommend enterprise improvements and sustainable Epic solutions. Additionally, the analyst provides leadership with concise status, risk, dependency, budget or resource, and milestone reporting, and participates in go-lives, upgrades, downtimes, and major-event support outside normal business hours. Other related duties are assigned as needed.

Requirements

Bachelor's degree from an accredited college or university in healthcare, information systems, business, or a related field. Relevant experience may substitute for education on a year-for-year basis.
7-8 years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including substantial experience leading complex implementations, upgrades, optimization, or production support in an integrated EHR environment.
Demonstrated experience leading large workstreams, directing cross-functional teams, and mentoring analysts is required.
Must be able to maintain required Epic credentials and participate in travel, on-call coverage, and extended-hour support for major projects and operational events as business needs require.

Nice To Haves

Advanced education is preferred.
Epic experience is preferred.
No formal supervisory experience required.
Epic certification in the assigned application(s) is required or must be obtained within the timeframe established by AHC and maintained thereafter.
Current clinical licensure is preferred when relevant to the assigned application.
Experience in Ambulatory care, Patient Portal, Population Health, Home care or Research preferred.

Responsibilities

Leads advanced analysis and enterprise workflow design; architects, configures, builds, tests, validates, optimizes, and maintains Epic functionality and integrated solutions across application and operational boundaries.
Leads resolution of high-impact, ambiguous, or cross-application incidents and problems; directs root-cause analysis, coordinates technical and operational responders, develops durable corrective actions, and communicates through closure.
Plans and leads large or highly complex application projects, upgrades, implementations, and optimization initiatives; establishes approach, scope, milestones, dependencies, risks, testing strategy, implementation readiness, and outcome measures.
Serves as a senior liaison and subject matter expert for operational leaders, governance bodies, Epic representatives, end users, vendors, and technical and application teams; facilitates decisions and escalates issues through defined governance channels.
Establishes and reinforces standards for application design, build, integrated testing, change control, documentation, release readiness, data validation, and production support; performs quality review of complex work.
Mentors and develops analysts, coordinates shared work, provides technical direction, and leads knowledge transfer, training, and support-readiness activities without requiring formal supervisory authority.
Evaluates emerging capabilities, regulatory and patient-safety requirements, operational performance, and user feedback to recommend enterprise improvements and sustainable Epic solutions.
Provides leadership with concise status, risk, dependency, budget or resource, and milestone reporting; participates in go-lives, upgrades, downtimes, and major-event support outside normal business hours.
Performs other related duties as assigned.

Benefits

Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support