Epic Cadence Analyst I

MyMichigan Health•Midland, MI

About The Position

The Epic Cadence Analyst I works under the direct guidance of IT Leadership and with mentorship from senior team members to design, implement, train users on, and support MyMichigan Health software applications. The analyst serves as a point of contact for application support, helps resolve issues promptly, communicates effectively, and follows organizational policies, procedures, and business operations. Candidates must have a primary address in Michigan or be willing to move to Michigan. The role analyzes workflows, system configurations, reporting requirements, and software tests to support reliable application functionality and operational efficiency. Analysts act as intermediaries among end users, third parties, and application teams, and develop subject matter expertise in one or more applications or modules. The position includes participation in an on-call support rotation, and travel between MyMichigan and affiliated locations may be required.

Requirements

Associate's degree is required.
Bachelor's degree in IT, business, or a healthcare field, or an associate's degree with at least three years of related work experience providing advanced application system support.
At least one active Epic certification/accreditation or another relevant healthcare certification demonstrating expertise in specific applications. Epic certification must be completed within 90 days of hire for Epic Application positions.
Ability to quickly learn system functionality and stay current with application enhancements.
Analytical thinking, attention to detail, and ability to assess options and make informed decisions.
Strong written and verbal communication skills for working with stakeholders, team members, and end users.
Ability to work positively with end users and teammates, understand their needs, and translate them into system enhancements.
Flexibility in a changing healthcare environment and ability to respond to new challenges.
Collaborative approach and ability to build positive relationships across multidisciplinary teams.
Experience with change management principles and practices.
Ability to prioritize tasks by importance and urgency in alignment with organizational mission, vision, and values.
Ability to handle multiple tasks, work independently, maintain regular and predictable attendance, get along with others, and stay awake.
Must be able to move freely about the facility, with or without an assistive device, and perform the job functions described.
Overall vision, hearing, and dexterity are required, with or without assistive devices.
Able to wear personal protective equipment containing latex or an appropriate substitute if required.
Must follow bloodborne pathogen and TB testing requirements.

Nice To Haves

At least one year of prior work experience in healthcare or healthcare IT, preferably with an understanding of clinical workflows, healthcare terminology, and industry standards.

Responsibilities

Work with business owners and users to document requirements and workflows, and design and maintain system content and controls such as code tables, master files, and user interfaces.
Troubleshoot problems and incidents and recommend solutions.
Plan, execute, and document application testing and supporting evidence.
Gather information about potential system enhancements and analyze new release functionality to determine how it should be used.
Analyze application capabilities to optimize their use within workflows.
Assist with cross-training team members and users.
Participate in projects, including software updates and changes.
Provide Go-Live and daily end-user support and training while delivering exceptional customer service.
Participate in creating, testing, and maintaining system applications.
Coordinate discussions, priorities, conflicts, issue lists, and project tasks within specified timelines.
Use knowledge of integrations and transition points between primary and third-party applications to troubleshoot and provide support.
Take ownership of incidents in primary support areas and collaborate with other support areas to resolve them.
Identify errors and inconsistencies in system configurations and documentation, and follow processes to maintain system accuracy and integrity.
Execute system updates and changes according to IT incident and change policies, documenting processes, testing, and approvals.
Communicate technical solutions clearly across groups to support informed decision-making.
Participate in an on-call support rotation for urgent organizational needs.
Travel between MyMichigan and affiliated locations as needed to support applications and Go-Live implementations.
Demonstrate competency in Microsoft Windows and complete the required Computer Skills Assessment; pursue further learning opportunities depending on the assessment results.