EPIC Analyst II (Cadence)

Emory•Atlanta, GA

1d•Remote

About The Position

Emory Healthcare is seeking an Epic Cadence Analyst II to perform builds, testing, validation, maintenance, and ongoing support for the Epic Cadence module. The work includes Epic upgrade projects, enhancement requests, ticket queue responses, and break/fix duties. This is a remote position, limited to candidates residing in Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin. The analyst works with interdisciplinary teams and serves as a business partner to service lines, departments, coworkers, and system users. The role develops advanced knowledge of system capabilities and processes, supports and educates users, participates in needs-assessment meetings and department rounds, and may mentor analysts or manage complex projects independently. The analyst provides technical consulting, application support, file maintenance, and build services; resolves application errors independently; and coordinates, documents, tests, and implements programming, upgrade, and project requests. The position also supports project management, user-request navigation, change management, queue management, and scheduled on-call coverage. It requires adherence to Emory and healthcare regulatory policies, including Joint Commission and HIPAA guidelines, and maintaining clear support documentation and timely status updates. Candidates must have Epic Cadence certification for the opportunity; an Epic Data Courier badge is preferred and must be obtained within 60 days if not already held. Appropriate Epic certification must be obtained within the stated timeframe if not held before hire.

Requirements

Bachelor's degree from a recognized college or university with major coursework in computer science, information technology, engineering, or equivalent related experience.
At least 3 years of progressive experience in clinical, business, or other healthcare operational areas; applicants without a degree require 5 years of experience.
Epic Cadence certification is required for this opportunity.
Obtain the appropriate Epic certification for the assigned area within the first 90 days of completing training if it was not obtained before hire.
Working knowledge and subject-matter expertise in the assigned operational department areas.
Intermediate oral and written communication skills for working with a diverse population.
Intermediate organizational, problem-solving, analytical, and time-management skills.
Intermediate interpersonal skills to work productively with teams across organizational lines.
Creative problem-solving skills and focus on achieving objectives within prescribed timelines while maintaining quality and organizational standards.
Flexibility to manage multiple initiatives and shift priorities based on business needs.
Must reside in one of the listed eligible states for this remote position.

Nice To Haves

Epic Data Courier badge; if not held, obtain within 60 days.
Experience or ability to coordinate smaller or less complex projects independently.

Responsibilities

Design, build, test, validate, maintain, and support Epic Cadence.
Work on Epic upgrade projects, enhancement requests, ticket queue responses, and break/fix duties.
Collaborate across interdisciplinary workgroups and maintain positive relationships with coworkers, department representatives, Epic partners, and application users.
Develop advanced knowledge of system capabilities, applications, and processes, and serve as an educator and expert for system users.
Meet with department heads and superusers to identify, document, and prioritize needs; perform department rounds to build relationships.
Lead technical consulting and support services and solutions, with some management input.
Provide application software support, file maintenance, and builds for break-fixes, optimizations, special updates, upgrades, and implementations.
Independently resolve application errors and system issues.
Assess, coordinate, document, review release notes for, test, and implement programming, upgrade, and project requests.
Maintain positive relationships with application vendors.
Assist with Epic security assignments, security templates, and maintenance where appropriate.
Provide scheduled on-call coverage.
Provide project management services and support, following EHC Digital project management protocols.
Advocate for users and ensure comprehensive support plans and documentation; help end users navigate the new request process.
Ensure compliance with EHC Digital, EHC, Joint Commission, and HIPAA guidelines, policies, and procedures.
Follow change-management, time-reporting, and documentation processes.
Respond to support calls within designated priority-based timeframes, provide updates through resolution, and assist with efficient queue management.
Document support, status, and issue resolutions clearly.
Remain current on new-version training for applicable Epic certifications.