Epic Analyst | MyChart

North Point- Commercial Engineering Talent Network•Miami, FL

11h

About The Position

North Point Technology is seeking an experienced Epic MyChart Analyst to support the configuration, maintenance, testing, and optimization of patient-facing Epic applications. The role works closely with stakeholders, application teams, trainers, and end users to improve MyChart functionality, resolve application issues, and support clinical and operational workflows. The analyst provides ongoing production support, investigates and resolves application issues and service tickets, implements requested changes, retrieves application and operational data, and helps design, build, maintain, and enhance the application. The role also supports testing, documents workflows, evaluates how changes affect clinical and operational processes, and identifies opportunities to improve configuration, usability, and access. The position collaborates with stakeholders and application team members, works with trainers on documentation and training strategies, communicates changes and new features, participates in project meetings and applicable committees, and provides leadership with updates on projects and application issues. The analyst follows security, privacy, operational, and documentation procedures and supports upgrades, implementations, production launches, and an on-call rotation.

Requirements

Bachelor’s degree in information technology, computer science, healthcare administration, or a related field.
Active Epic MyChart certification.
At least three years of relevant Epic or healthcare application experience.
Experience configuring, supporting, or maintaining Epic MyChart.
Experience with application testing and workflow documentation.
Experience evaluating and resolving application service tickets.
Strong analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to collaborate effectively with technical teams, stakeholders, trainers, and end users.
Ability to maintain effective professional relationships.
Ability to lead, motivate, develop, and train others.
Proficiency with Microsoft Office and related business applications.
Ability to participate in an on-call rotation.

Nice To Haves

Hands-on Epic MyChart build experience.
Experience supporting MyChart in a live healthcare environment.
Experience with patient portal workflows and digital patient engagement.
Experience supporting Epic upgrades and new feature implementations.
Knowledge of clinical and operational healthcare workflows.
Experience working with application security, user access, and patient proxy access.
Experience supporting testing, production releases, and system launches.
Additional relevant Epic certifications.

Responsibilities

Serve as a primary support contact for application users.
Identify, investigate, and resolve MyChart application issues.
Design, build, implement, maintain, and enhance the application.
Evaluate and resolve service tickets promptly.
Implement requested application changes.
Retrieve requested application and operational data.
Assist and support other Epic analysts as needed.
Support all phases of application testing.
Create and maintain workflow documentation.
Analyze how application changes affect clinical and operational workflows.
Validate system functionality before changes are moved into production.
Identify opportunities to improve application configuration, usability, and access.
Analyze new features and recommend appropriate system enhancements.
Collaborate with stakeholders, end users, and application team members.
Work with trainers to develop documentation and training strategies.
Communicate application changes and new features to affected teams.
Participate in project meetings and applicable committees.
Provide leadership with regular updates regarding projects and application issues.
Provide ongoing production support for MyChart.
Participate in on-call rotations.
Maintain regular communication with application and project team members.
Follow established security, privacy, operational, and documentation procedures.
Support system upgrades, implementations, and production launches.