Epic Analyst, Research

University of Miami•Miami, FL

About The Position

The University of Miami Information Technology & Systems Department is hiring a full-time Epic Analyst, Research. The analyst supports and optimizes application configuration, function, and access in collaboration with stakeholders, end-users, application team members, and Associate Epic Analysts. The role provides day-to-day application support, resolves issues and service tickets, implements application changes, and retrieves requested data. It also includes leadership and oversight for Associate Epic Analysts, testing and workflow documentation, and assessing the impact of information technology on clinical work processes. The analyst participates in on-call rotations, committees, project meetings, and ongoing reviews of project and issue status with leadership. The position reports to the Senior Manager. Duties may be expanded as necessary. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, and tuition remission.

Requirements

Bachelor’s degree in a relevant field.
Epic Certification or proficiency in at least one module, such as EpicCare Ambulatory, Inpatient, Beacon, ClinDoc, Willow, MyChart, SQL Reporting, Epic Clarity, or Epic Cogito.
Epic proficiency in Research Clinical Tools or Research Billing Tools required within 6 months of employment.
Minimum 3 years of experience, preferably in healthcare or a healthcare-related organization.
1–2 years of Epic build experience.
Ability to communicate effectively in oral and written form.
Ability to maintain effective interpersonal relationships.
Ability to recognize, analyze, and solve a variety of problems.
Ability to lead, motivate, develop, and train others.
Proficiency in computer software, such as Microsoft Office.
Commitment to the University’s core values.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Nice To Haves

Experience with Best Practice Advisories (BPAs), Epic documentation tools (SmartForms, SmartTexts, Flowsheets, etc.), or Epic Reporting tools.
Understanding of clinical research and/or research billing.
Previous operational, project management, and organizational skills.

Responsibilities

Serve as a support contact for application end-users, identify issues, and work to resolve them.
Design, develop, implement, maintain, build, and modify the application.
Support all phases of testing and document workflow design.
Analyze information technology in clinical work processes and validate its impacts on workflow.
Provide day-to-day application support, evaluate and resolve service tickets, implement requested application changes, and retrieve requested data promptly.
Collaborate with trainers on application changes and new features to develop documentation and training strategies.
Provide oversight and leadership to Associate Epic Analysts on the team.
Participate in on-call rotations and support.
Attend and participate in applicable committees.
Maintain regular communication with team members and participate in weekly project team meetings.
Review project and issue status on an ongoing basis with leadership.
Become knowledgeable about UHealth policies, procedures, and business operations.
Adhere to University and unit-level policies and procedures and safeguard University assets.