Epic Analyst, Research

University of Miami • Miami, FL

1d

About The Position

The University of Miami Information Technology & Systems Department is hiring a full-time Epic Analyst, Research. The role supports and optimizes Epic application configuration, functionality, and access in collaboration with stakeholders, end-users, and application team members. It provides day-to-day application support, resolves issues and service tickets, implements requested changes, and retrieves requested data. The analyst also assists Associate Epic Analysts and provides oversight and leadership to them.

The position supports application design, development, implementation, maintenance, and testing, and documents workflow design. It analyzes the effects of information technology on clinical workflows, works with trainers on documentation and training strategies for application changes and features, participates in on-call rotations and committees, and communicates with project teams and leadership about project and issue status. The employee is expected to learn UHealth policies, procedures, and business operations and follow University and unit-level policies.

Requirements

• Bachelor’s degree in a relevant field.
• Epic Certification or Proficiency in at least one module, such as EpicCare Ambulatory, Inpatient, Beacon, ClinDoc, Willow, MyChart, SQL Reporting, Epic Clarity, or Epic Cogito.
• Epic Proficiency in Research Clinical Tools or Research Billing Tools required within 6 months of employment.
• Minimum 3 years of experience, preferably in healthcare or a healthcare-related organization.
• 1–2 years of Epic build experience.
• Ability to communicate effectively in oral and written form.
• Ability to maintain effective interpersonal relationships.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to lead, motivate, develop, and train others.
• Proficiency in computer software, such as Microsoft Office.
• Commitment to the University’s core values.

Nice To Haves

• Experience with Best Practice Advisories (BPAs), Epic documentation tools (SmartForms, SmartTexts, Flowsheets, etc.), or Epic Reporting tools.
• Understanding of clinical research and/or research billing.
• Previous operational, project management, and organizational skills.

Responsibilities

• Serve as a support contact for application end-users, identify issues, and work to resolve them.
• Design, develop, implement, maintain, build, and modify the application.
• Support all phases of testing and document workflow design.
• Analyze information technology in clinical work processes and validate impacts to workflows.
• Provide day-to-day application support, evaluate and resolve service tickets, implement requested application changes, and retrieve requested data promptly.
• Collaborate with trainers on application changes and new features to develop documentation and training strategies.
• Provide oversight and leadership to Associate Epic Analysts on the team.
• Participate in on-call rotations and support.
• Attend and participate in applicable committees.
• Maintain regular communication with team members and participate in weekly project team meetings.
• Review project and issue status on an ongoing basis with leadership.
• Become knowledgeable about UHealth policies, procedures, and business operations.
• Adhere to University and unit-level policies and procedures and safeguard University assets.

Benefits

• Competitive salaries
• Medical benefits
• Dental benefits
• Tuition remission

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level