EOC Program Operations Specialist - Evangeline's House

Salvation Army Careers•Spokane, WA

About The Position

Program Operations Specialists at Evangeline’s House provide temporary shelter, care, compassion, meals, and supervision for up to six Washington State Foster Care youth ages 10–17 and emerging adults ages 18–20 who are in emergency placement situations. The maximum stay is 30 days while youth await placement. The role involves directly supervising youth, supporting their daily activities and physical needs, modeling appropriate behavior, implementing behavior-management procedures, and maintaining a safe, clean, and secure facility. Specialists communicate with supervisors, coworkers, professional agencies, and administration, and may accompany youth to school and appointments. The position also includes required meetings and training, documentation, food service, laundry, and other duties as assigned.

Requirements

High school diploma or GED.
Two years of successful experience working with youth.
Be at least 21 years of age.
Pass a criminal background check and a DSHS background check.
Be emotionally mature and stable to provide consistency, structure, and nurturing.
CPR/First Aid training.
Blood-borne pathogen/HIV training.
De-escalation and restraint training.
Provide a recent negative TB test.
Food Handler’s permit.
Ability to provide auditory and visual supervision and to interact verbally and physically with children in care.
Skills and abilities to work successfully with the challenging behaviors of youth in care.
Effective communication and problem-solving skills.
High personal standards of cleanliness and thoroughness.
Availability to be on call to cover other shifts during the week and some holidays.
Ability to perform the essential duties with or without accommodation.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, pull, and reach overhead; operate a telephone and desktop computer; access and produce computer information; and understand written information.

Responsibilities

Attend monthly staff meetings and trainings, and complete required readings and reports for one year.
Work effectively within a team and communicate program and client needs to supervisors.
Directly supervise youth in care.
Communicate effectively with professional agencies and administration.
Lead and participate in clients’ daily activities, including meals, sports, learning activities, swimming, field trips, and tutoring.
Follow posted schedules unless directed otherwise by a supervisor.
Document clients’ daily activities.
Model appropriate social and interpersonal behaviors for youth in care.
Assist youth in identifying and meeting their physical needs.
Follow and ensure compliance with Child Safety policies and procedures.
Ensure compliance with HIPPA, WAC guidelines, contracts, licensing requirements, and local policies and procedures.
Implement behavior management procedures, including de-escalation and restraint, and comply with youth disciplinary guidelines.
Offer guidance to youth as needed.
Clean the facility and do laundry when needed.
Assist with snow removal when necessary.
Serve meals and provide snacks throughout the day.
Maintain facility security by ensuring windows and doors are locked and reporting security concerns.
Contribute to positive program morale and develop positive, professional relationships with coworkers.
Accompany youth to school and appointments as needed by driving, riding, or walking with them.
Perform other duties as assigned.