EOC Operator

Leidos•Washington, DC

7d•$59,150 - $106,925

About The Position

The EOC Operator monitors Chemical, Biological, Radiological, Nuclear and Explosive (CBRNE) network activity in a government Emergency Operations Center (EOC). The role resolves technical problems and answers telephone queries supporting internal and external customers with computer hardware, software, and network devices, and may route calls to technical specialists. It also involves performing complex, nonstandard tasks using advanced techniques and knowledge of CBRNE disciplines. The operator maintains policies and procedures for emergency response, continuity planning, and disaster recovery operations, and keeps a working knowledge of EOC technology and response procedures. Duties and training requirements may change with customer needs. The candidate must pass an annual EOC assessment and maintain customer approval to work independently. The role requires following written and oral procedures and completing tasks with minimal supervision. The operator must communicate tactfully and professionally during high-stress emergencies, manage information across multiple organizations and communication channels, and apply communication and problem-solving skills in both emergent and non-emergent situations.

Requirements

Active SECRET security clearance.
Three or more years of experience in an EOC, command post, CBRNE environment, crisis management center, or public safety answering point.
Ability to work a flexible schedule outside standard 9:00 a.m. to 5:00 p.m. hours when workload requires.
Ability to prioritize and execute tasks effectively and efficiently in a high-pressure environment.
Ability to communicate and interact verbally and in writing with technical staff at all levels in a team-based environment.
Ability to quickly learn and assimilate customized software tools and products supporting an EOC.
Ability to follow written and oral instructions and complete work with minimal supervision.
Ability to perform duties tactfully and professionally during high-stress emergency situations.
Clear communication and technical writing skills.
Proficiency with Microsoft Windows operating systems, Microsoft applications, and web-based application environments.
Ability to manage information among multiple organizations and communications channels.

Nice To Haves

TOP SECRET security clearance.
Six years of emergency services or CBRNE experience, or two years of experience with a relevant bachelor's degree in STEM, Homeland Security, or Emergency Management.
HAZWOPER training and/or certification.
Experience with decision support software and/or network management software.
NIMS ICS300 and ICS400 certifications or FEMA Basic Academy.

Responsibilities

Monitor CBRNE network activity in a government Emergency Operations Center.
Resolve technical problems and answer telephone queries concerning computer hardware, software, and network devices.
Route calls to technical specialists when appropriate.
Perform complex, nonstandard tasks using advanced techniques and knowledge of CBRNE disciplines.
Maintain policies and procedures for emergency response, continuity planning, and disaster recovery operations.
Maintain knowledge of EOC technology and response procedures.
Complete changing daily, monthly, and annual duties and training requirements as customer needs evolve.
Pass an annual EOC assessment and maintain customer approval to work independently.
Follow written and oral operational instructions and carry out tasks with minimal supervision.
Manage information between multiple organizations through phone lines, software interfaces, and web-based tools.
Communicate and solve problems with representatives from various organizations and information sources.