EOC Operator

Leidos • Washington, DC

6d

About The Position

The EOC Operator monitors Chemical, Biological, Radiological, Nuclear and Explosive (CBRNE) network activity in a government Emergency Operations Center (EOC). The role resolves technical problems and answers customer queries by telephone regarding computer hardware, software, and network devices, routing calls to technical specialists when needed. It also involves complex, nonstandard work requiring advanced techniques and knowledge of CBRNE disciplines.

The operator maintains policies and procedures for emergency response, continuity planning, and disaster recovery operations, and keeps current with EOC technology and response procedures. Duties and training requirements may change as customer needs evolve. The position requires passing an annual EOC assessment and maintaining customer approval to work independently. The operator follows written and oral instructions, completes tasks with minimal supervision, and communicates tactfully and professionally during high-stress emergencies. The role manages information among multiple organizations using phone lines, software interfaces, and web-based tools, combining communication and problem-solving skills in both emergency and non-emergency conditions.

Requirements

• Active SECRET security clearance.
• At least 3 years of experience in an EOC, command post environment, CBRNE environment, crisis management center, or public safety answering point.
• Ability to work a flexible schedule outside standard 9:00 a.m. to 5:00 p.m. hours when workload requires.
• Ability to prioritize and execute tasks effectively and efficiently in a high-pressure environment.
• Ability to communicate and interact verbally and in writing with technical staff at all levels in a team-based environment.
• Ability to quickly learn and assimilate customized EOC software tools and products.
• Ability to follow written and oral instructions and carry out tasks with minimal supervision.
• Clear communication and technical writing skills.
• Proficiency with Microsoft Windows operating systems, Microsoft applications, and web-based application environments.
• Ability to manage information across multiple organizations and communications channels.

Nice To Haves

• TOP SECRET security clearance.
• Six years of emergency services or CBRNE experience, or 2 years of experience with a relevant bachelor's degree in STEM, Homeland Security, or Emergency Management.
• HAZWOPER training and/or certification.
• Experience with decision support software and/or network management software.
• NIMS ICS300 and ICS400 certifications or FEMA Basic Academy.

Responsibilities

• Monitor CBRNE network activity in a government Emergency Operations Center.
• Resolve technical problems and answer customer queries about computer hardware, software, and network devices by telephone.
• Route calls to technical specialists when appropriate.
• Perform complex, nonstandard tasks using advanced techniques and CBRNE knowledge.
• Maintain policies and procedures for emergency response, continuity planning, and disaster recovery operations.
• Maintain working knowledge of EOC technology and response procedures.
• Pass an annual EOC assessment and maintain customer approval to work independently.
• Follow written and oral operational instructions and carry out tasks with minimal supervision.
• Manage information between multiple organizations through phone lines, software interfaces, and web-based tools during emergency operations.
• Communicate and solve problems with representatives from various organizations and information sources in emergency and non-emergency conditions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed