Entry Phlebotomist and Lobby Experience Coordinator

Cynet Systems•Cape Coral, FL

About The Position

The Entry Patient Service Representative (PSR) I / Lobby Experience Coordinator supports patient care by greeting arriving patients, answering questions and concerns with care and compassion, and helping patients check in using a self-service kiosk or handheld tablet. The role primarily focuses on the lobby: maintaining the waiting area's integrity and helping patients feel comfortable while they wait for laboratory work. The coordinator may work in the draw room to cover breaks or staffing shortages when other phlebotomists are unavailable. They use phlebotomy skills to support safe, accurate specimen collection and processing while building skills within the organization. The role involves direct patient contact and requires clear explanations of procedures, confidentiality, accurate patient information, and a high standard of customer care. Under the direction of the area supervisor, the employee performs daily activities accurately and on time, maintains a safe and professional environment, and keeps required records and documentation. The employee also promotes a positive image to patients, clients, employees, and the public, and demonstrates a willingness to learn new skills.

Requirements

High school diploma or equivalent.
Phlebotomy experience, which may include internship or externship experience to learn basic skills.
At least 1 year of client-facing customer service experience, such as retail or home health aide work.
Keyboard and data-entry experience.
Ability to handle patients with care and compassion.
Ability and willingness to work in both the lobby and a draw room.
Ability to perform forensic and clinical specimen collection and processing following established practices and procedures.
High level of customer-service skills.

Responsibilities

Greet patients upon arrival and answer their questions or concerns with care and compassion.
Assist patients with lobby check-in through a self-service kiosk or handheld tablet.
Maintain the integrity and a safe, professional environment in the waiting area.
Work in the draw room to cover required breaks or staffing shortages when other phlebotomists are unavailable.
Perform forensic and clinical specimen collection and processing duties according to established practices and procedures.
Explain procedures safely and accurately, while maintaining patient confidentiality and accurate patient information.
Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain required records and documentation.
Promote a positive image to patients, clients, employees, and the public.
Learn new skills and develop phlebotomy skills within the organization.