ENTRY Phlebotomist I

Iconma Portal•Cape Coral, FL

About The Position

The Entry Phlebotomist I / Patient Service Representative I (PSR I) / Lobby Experience Coordinator (LEC) supports patient care at the company’s Cape Coral, Florida location. The role greets patients, answers questions and concerns with care and compassion, helps maintain the waiting area, and assists with coverage during breaks when other phlebotomists are unavailable. The position also provides opportunities to grow within the company by using phlebotomy skills. The role has direct patient contact and helps create an atmosphere of trust and confidence by explaining scheduled procedures in a safe and accurate manner. It emphasizes excellent customer care, process skills, confidentiality, and accuracy of patient information. Under the direction of the area supervisor, the employee performs daily activities accurately and on time, maintains a safe and professional environment, keeps required records and documentation, and promotes a positive image to patients, clients, employees, and the public while showing a willingness to learn new skills.

Requirements

High school diploma or equivalent is required.
Phlebotomy experience is required; an internship or externship that teaches the basics may qualify.
At least 1–2 years of client-facing customer service experience is required; examples include retail and home health aide work.
High-level customer service skills and experience are required.
Keyboard and data-entry experience are required.
Ability to handle patients with care and compassion.
Willingness to work in both the lobby and draw room to provide break coverage.

Responsibilities

Greet patients upon arrival and answer questions or concerns with care and compassion.
Assist patients with check-in in the lobby using a self-service kiosk or handheld tablet.
Help maintain the integrity of the waiting area.
Work in the lobby and draw room to cover breaks when needed.
Explain scheduled procedures to patients in a safe and accurate manner.
Perform forensic and clinical specimen collection and processing according to established practices and procedures.
Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain a safe and professional environment.
Maintain required records and documentation.
Promote a positive image to patients, clients, employees, and the public.
Learn new skills and use phlebotomy skills to grow within the company.