ENTRY Phlebotomist I

Cynet Systems • Rocky Mount, NC

5d

About The Position

The Entry Phlebotomist I / Lobby Experience Coordinator supports patient care by greeting patients, answering questions and concerns with care and compassion, and helping maintain the waiting area. The role assists with breaks when other phlebotomists are unavailable and uses phlebotomy skills to develop within the organization. It involves direct patient contact and creating an atmosphere of trust and confidence while explaining procedure expectations safely and accurately. The position emphasizes excellent customer care, process skills, confidentiality, and accurate patient information to support lobby operations.

Requirements

• High school diploma or equivalent.
• Phlebotomy training or experience, including internship or externship experience.
• Some phlebotomy experience.
• At least 1–2 years of client-facing customer service experience, such as retail or home health aide work.
• Keyboard and data entry experience.
• Ability to handle patients with care and compassion and assist with lobby check-ins using a self-service kiosk or handheld tablet.
• Willingness to work in both the lobby and a draw room to help cover breaks.
• Ability to perform forensic and clinical specimen collection and processing according to established practices and procedures.
• Strong customer service skills.

Responsibilities

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Maintain required records and documentation.
• Promote a positive image to patients, clients, employees, and the public, and demonstrate a willingness to learn new skills.
• Greet patients and assist with lobby check-ins using a self-service kiosk or handheld tablet.
• Maintain the waiting area and help cover breaks in the draw room when other phlebotomists are unavailable.
• Perform forensic and clinical specimen collection and processing in accordance with established practices and procedures.
• Explain procedure expectations safely and accurately while providing compassionate patient service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED