ENTRY Phlebotomist I

Quest Diagnosticsorporated • Naples, FL

16h • Onsite

About The Position

The Entry Phlebotomist I primarily serves as a lobby greeter, welcoming patients, helping them check in using a self-service kiosk or handheld tablet, answering questions, and helping patients feel comfortable while they wait. The role requires a high level of customer service, care, and compassion, as well as attention to confidentiality and accuracy of patient information. The employee maintains the integrity of the waiting area and covers breaks or staffing shortages by assisting patients in the draw room as needed.

Under the direction of the area supervisor, the employee performs daily activities accurately and on time, including forensic and clinical specimen collection and processing according to established practices and procedures. The role also involves maintaining required records and documentation, maintaining a safe and professional environment, promoting a positive image, and being willing to learn new skills.

Requirements

• High school diploma or equivalent; required with no exceptions.
• At least 1–2 years of client-facing customer service experience, such as retail or home health aide work.
• Some phlebotomy experience, including intern or externship experience to learn the basics.
• Keyboard and data-entry experience.
• Ability to handle patients with care and compassion while assisting with lobby check-in.
• Willingness to work in both the lobby and a draw room to cover breaks and staffing needs.
• High-level customer-service skills and experience.

Responsibilities

• Greet patients and help them check in using a self-service kiosk or handheld tablet.
• Answer patient questions and concerns with care and compassion, and help patients feel comfortable while waiting.
• Maintain the integrity and order of the waiting area.
• Work in the lobby and cover breaks or staffing shortages in the draw room as needed.
• Perform forensic and clinical specimen collection and processing according to established practices and procedures.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain required records and documentation.
• Maintain a safe and professional environment.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED