ENTRY Phlebotomist I

Quest Diagnosticsorporated•Jacksonville, FL

1d•Onsite

About The Position

The ENTRY PSR I/Lobby Experience Coordinator (LEC) supports patient care by greeting patients, helping them check in, and responding to questions and concerns with care and compassion. The role primarily focuses on welcoming patients, assisting with kiosk check-in, and helping patients feel comfortable while they wait to be called for laboratory services. The coordinator maintains the integrity of the waiting area and provides break coverage or assistance during staffing shortages, including working in a draw room when needed. The position also uses phlebotomy skills to support forensic and clinical specimen collection and processing, following established practices and procedures. The employee explains scheduled procedures to patients safely and accurately, provides excellent customer care, and handles confidential patient information with sensitivity and accuracy. Under the direction of the area supervisor, the employee performs daily activities accurately and on time, maintains required records and documentation, helps maintain a safe and professional environment, and promotes a positive image to patients, clients, employees, and the public. Willingness to learn new skills is expected.

Requirements

High school diploma or equivalent is required; no exceptions.
At least 1–2 years of client-facing customer service experience is required; examples include retail and home health aide work.
Some phlebotomy experience is required, including an internship or externship that teaches the basics.
Keyboard and data-entry experience is required.
High-level customer service skills and experience are required.
Ability to handle patients with care and compassion while assisting with lobby check-in.
Willingness to work both in the lobby and in a draw room to cover breaks or staffing needs.
Ability to perform forensic and clinical specimen collection and processing in accordance with established practices and procedures.

Responsibilities

Greet patients and assist with lobby check-in using a self-service kiosk or handheld tablet.
Answer patients’ questions and address concerns with care and compassion.
Maintain the integrity of the waiting area and help patients feel comfortable while waiting.
Work in the lobby and cover breaks or staffing shortages in a draw room as needed.
Perform forensic and clinical specimen collection and processing according to established practices and procedures.
Explain scheduled procedures to patients safely and accurately.
Protect the confidentiality and accuracy of patient information.
Perform daily activities accurately and on time under the direction of the area supervisor.
Maintain required records and documentation.
Maintain a safe and professional environment and promote a positive image to patients, clients, employees, and the public.
Learn new skills and use phlebotomy skills to grow within the company.