Entry Level Commercial Refrigeration Technician HVAC-R

Easy Ice LLC•Wichita, KS

About The Position

The Technician I is a customer-facing, service-oriented role responsible for installing, cleaning, maintaining, and servicing commercial ice machines. The technician helps troubleshoot issues, performs routine inspections and scheduled maintenance under the supervision of senior technicians, and works to ensure equipment is clean and functioning properly. The position supports customer satisfaction and retention through reliable, responsive service and accurate work-order documentation. Technicians may also bag and deliver ice, maintain appropriate truck stock, collect customer payments, and assist with equipment shutdown or removal. The role requires effective communication with coworkers and customers, organized records, and adherence to Easy Ice procedures and safety standards. The employee may work in the shop when applicable and drives a vehicle for up to 60 percent of work hours. Flexible shifts and changing schedules are possible.

Requirements

High school diploma or GED.
Basic understanding of mechanical systems and electrical components related to ice machines or similar equipment.
Familiarity with troubleshooting techniques and standard repair practices.
Strong communication skills for interacting with customers and team members.
Problem-solving ability and a proactive approach to addressing issues.
Ability to manage time and prioritize tasks to complete service calls in a timely manner.
Ability to maintain organized records and documentation of service activities.
Demonstrated track record of delivering a high level of customer satisfaction.
Positive, high-energy attitude and commitment to customer satisfaction.
Willingness to learn and adapt to new technologies and service protocols.
Strong work ethic and dedication to the work.
Ability to stand, walk, sit, use ladders, handle or feel surfaces, parts, and tools, reach, and stoop, kneel, crouch, or crawl.
Ability to occasionally lift or move up to 75 pounds and stand for extended periods of 6 or more hours per day.
Ability to drive a vehicle for up to 60 percent of work hours and adapt to flexible shifts and changing schedules.

Nice To Haves

Vocational or technical training.
One to two years of experience in a customer service-oriented technical role, or an equivalent combination of education and experience.
Previous experience with ice machines, HVAC maintenance, or similar equipment.

Responsibilities

Install, clean, repair, and perform preventative maintenance on ice machines according to Easy Ice standard operating procedures.
Troubleshoot equipment issues and conduct routine inspections and scheduled maintenance under senior technicians’ supervision.
Bag and deliver ice as needed for service calls.
Communicate with coworkers and customers to complete work orders and assignments on time and according to procedures.
Document service visits with required photos, forms, reports, logs, and maintenance records.
Maintain proper truck stock to avoid unnecessary return trips and service delays.
Identify and report additional work that could improve customer satisfaction, including parts replacement, cleaning, or equipment repairs.
Facilitate accurate customer payments and assist with equipment shutdown or removal when necessary.
Maintain a clean, organized, and safe shop environment when applicable, following safety and cleanliness protocols.
Keep the vehicle clean and organized, and remove ice and trash at the end of each shift.
Complete work orders and communicate service details accurately to prevent billing inaccuracies or delays.
Leave serviced machines in a condition that makes follow-up work easier for other technicians.