Entry Level Commercial Refrigeration Technician HVAC-R

Easy Ice•Wichita, KS

About The Position

The Technician I installs, cleans, maintains, and services commercial ice machines, helping ensure equipment operates reliably and meets customer service requirements. The role includes troubleshooting issues, performing routine inspections and scheduled maintenance under the supervision of senior technicians, and supporting customer satisfaction and retention through responsive, accurate service. Technicians also document service work, maintain organized vehicle stock and equipment, and help keep vehicles and applicable shop areas clean and safe. The role requires customer-facing service, effective communication, attention to detail, and willingness to learn and develop in the field.

Requirements

High school diploma or GED.
Basic understanding of mechanical systems and electrical components related to ice machines or similar equipment.
Familiarity with troubleshooting techniques and standard repair practices.
Strong communication skills for interacting with customers and team members.
Problem-solving ability and a proactive approach to addressing issues.
Ability to manage time and prioritize tasks to complete service calls in a timely manner.
Ability to maintain organized service records and documentation.
Demonstrated commitment to high customer satisfaction.
Positive, high-energy attitude and strong customer-service commitment.
Willingness to learn and adapt to new technologies and field service protocols.
Strong work ethic and dedication to ice machine repair and maintenance.
Ability to work flexible shifts and adapt to changing schedules.
Ability to stand, walk, sit, use ladders, handle and feel surfaces, parts, and tools, reach, and stoop, kneel, crouch, or crawl.
Ability to occasionally lift and/or move up to 75 pounds.
Ability to stand for extended periods, including 6 or more hours per day.
Ability to drive a vehicle for up to 60 percent of hours worked.

Nice To Haves

Vocational or technical training.
One to two years of experience in a customer-service-oriented technical role, or an equivalent combination of education and experience.
Previous experience with ice machines, HVAC maintenance, or similar equipment.

Responsibilities

Install, clean, perform preventive maintenance on, repair, and service ice machines according to Easy Ice procedures.
Bag and deliver ice as needed for service calls.
Troubleshoot equipment issues and conduct routine inspections and scheduled maintenance under senior technician supervision.
Communicate with coworkers and customers to complete work orders and assignments on time and according to procedures.
Document service actions with required photos, forms, reports, logs, and clear maintenance records.
Maintain proper truck stock to avoid unnecessary return trips and service delays.
Identify and report additional customer service needs, including parts replacement, cleaning, and equipment repairs.
Facilitate accurate customer payments and assist with equipment shutdown or removal when necessary.
Maintain a clean, organized, and safe shop environment when applicable by following safety and cleanliness standards.
Keep the vehicle clean and organized, removing ice and trash at the end of each shift.
Complete work correctly the first time and leave serviced machines in a condition that supports follow-up work by other technicians.
Follow work-order completion and communication protocols to prevent billing inaccuracies or delays.