Entry Level Claims Representative

Zurich Insurance Group•Milwaukee, WI

1d•Hybrid

About The Position

Travel Guard, part of Zurich Cover-More, is seeking an Entry Level Claims Representative within 150 miles of Stevens Point, Wisconsin. The role assesses and investigates travel-related claims, applies policy guidelines, and works toward timely resolutions, generally within 30–45 days. The representative provides customer support and communicates with claimants and other stakeholders throughout the process. No prior claims or insurance experience is required; training is provided. The position uses a hybrid work arrangement, with three days in the office and two days working from home. Candidates must live within 150 miles of Stevens Point and may need to commute to the office 2–3 days per month if outside a reasonable commuting distance.

Requirements

1–2 years of customer service experience.
Eagerness to learn skills in the claims and insurance industry.
Excellent written and verbal communication skills.
Attention to detail to support thorough investigations and precise documentation.
Willingness to obtain state-specific adjuster licensing within six months of employment.
Live within 150 miles of Stevens Point, Wisconsin, and be willing to commute to the office 2–3 days per month if outside a reasonable commuting distance.

Responsibilities

Provide customer support to claimants throughout the claims process.
Communicate with stakeholders, spending 50–75% of working time conversing with them to help bring claims to resolution within 30–45 days.
Assess new and existing claims for coverage and conduct claim investigations.
Establish clear claim action plans to support timely resolutions.
Communicate empathetically with claimants to gather necessary documentation.
Apply policy guidelines to determine coverage and claim validity.
Maintain detailed claim records in internal claims systems.
Comply with statutory and regulatory requirements in applicable jurisdictions.