Claims Representative - Entry Level

Zurich Insurance Group•Stevens Point, WI

1d•Hybrid

About The Position

Travel Guard, part of Zurich Cover-More, is seeking an entry-level Claims Representative within 150 miles of Stevens Point, Wisconsin. The role is suited to empathetic, dependable, detail-oriented, service-minded individuals interested in growing in the insurance industry. Claims or insurance experience is not required; training is provided. The Claims Representative assesses and investigates travel-related claims, applies policy guidelines to determine coverage and validity, and works toward timely resolutions within 30–45 days. The role involves frequent communication with claimants and other stakeholders, gathering documentation, maintaining accurate records in internal claims systems, and complying with applicable statutory and regulatory requirements.

Requirements

1–2 years of customer service experience.
Eagerness to learn new skills in the claims and insurance industry.
Excellent written and verbal communication skills.
Strong attention to detail to support thorough investigations and accurate documentation.
Willingness to obtain state-specific adjuster licensing within six months of employment.
Live within 150 miles of Stevens Point, Wisconsin, and be willing to commute to the office 2–3 days per month if outside a reasonable commuting distance.

Responsibilities

Provide exceptional customer support to claimants throughout the claims process.
Spend 50–75% of work time communicating with stakeholders to help bring claims to final resolution within 30–45 days.
Assess new and existing claims for coverage, conduct investigations, and establish clear action plans for timely resolutions.
Communicate empathetically with claimants to gather necessary documentation.
Apply policy guidelines to determine coverage and claim validity.
Maintain detailed claim records in internal claims systems.
Comply with statutory and regulatory requirements in all applicable jurisdictions.