Claims Representative - Entry Level

Zurich Insurance Group•Madison, WI

1d•Hybrid

About The Position

Travel Guard, part of Zurich Cover-More, is seeking an entry-level Claims Representative within 150 miles of Stevens Point, Wisconsin. The role is suited to empathetic, dependable, detail-oriented, service-minded people interested in growing in the insurance industry. Claims or insurance experience is not required; training will be provided. The Claims Representative assesses and investigates travel-related claims, applies policy guidelines, and works toward timely resolutions, generally within 30–45 days. The role involves frequent communication with claimants and other stakeholders, clear documentation, and compliance with applicable statutory and regulatory requirements. The position follows a hybrid work approach, with three days in the office and two days working from home. Applicants must live within 150 miles of Stevens Point and be willing to commute to the office 2–3 days per month if they are outside a reasonable commuting distance.

Requirements

1–2 years of customer service experience.
Eagerness to learn skills in the claims and insurance industry.
Excellent written and verbal communication skills.
Attention to detail to support thorough investigations and precise documentation.
Willingness to obtain State Specific Adjuster Licensing within six months of employment.
Live within 150 miles of Stevens Point, Wisconsin, and be willing to commute to the office 2–3 days per month if outside a reasonable commuting distance.

Responsibilities

Provide customer support to claimants throughout the claims process.
Spend 50–75% of work time communicating with stakeholders to help bring claims to resolution within 30–45 days.
Assess new and existing claims for coverage, investigate claims, and establish claim action plans for timely resolution.
Communicate empathetically with claimants to gather necessary documentation.
Apply policy guidelines to determine coverage and claim validity.
Maintain detailed claim records in internal claims systems.
Comply with statutory and regulatory requirements in applicable jurisdictions.