Entry Level Account Manager - San Bernardino/Inland Empire, CA

Genesis Global Group • San Bernardino, CA

4d • $45,000

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory with multiple state licenses. It specializes in automated DNA-based molecular analysis, including PCR testing, with a broad infectious-disease testing menu. MDL’s research areas include gynecology, infectious diseases, infectious arthritis, tick-borne diseases, mycology, and chronic fatigue syndrome.

MDL is expanding its sales force and seeks a high-energy, self-motivated Entry Level Account Manager. The role maintains a large base of existing customers, grows revenue within those accounts, and serves as a liaison between management and customers to resolve issues. The position covers San Bernardino and the Inland Empire, California, and involves frequent travel by motor vehicle within the coverage area and occasional nationwide travel.

Requirements

• 1–3 years of successful customer service experience.
• Strong multitasking and organizational skills, with attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Computer proficiency with MS Office, Excel, email, and internet functions.
• Ability to travel within the coverage area and occasionally nationwide.
• Ability to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.

Nice To Haves

• Knowledge of laboratory testing and competing products.
• Medical Assistant certification or an associate degree; a BA/BS is preferred.

Responsibilities

• Grow client-base revenue by presenting information about new tests, upselling, and identifying new revenue sources among existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and help develop and implement client-retention strategies.
• Monitor, evaluate, and report client satisfaction and recommend corrective action when needed.
• Maintain knowledge of competitors and their presence in the assigned territory.

Benefits

• Competitive salary and uncapped quarterly commission.
• Medical, dental, and vision insurance.
• Short- and long-term disability coverage.
• Life insurance.
• Dependent care flexible spending account.
• Voluntary policies, including accident, hospital indemnity, critical illness, and supplemental short-term disability.
• Identity theft protection.
• 401(k) plan.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree