District Manager - Inland Empire

What the Role•Lake Elsinore, CA

About The Position

The District Manager oversees the operations, performance, and profitability of multiple car wash locations in the Inland Empire district. The role ensures locations meet company standards for customer service, operational excellence, and financial performance. The District Manager leads, coaches, and develops General Managers to drive results and foster a high-performance culture. The ideal candidate is sales- and service-driven with strong management experience; preference is given to local candidates who reside within the district. The position involves leading a district of car washes, driving sales and customer satisfaction, monitoring performance indicators, overseeing budgets and labor costs, and supporting staff development and operational efficiency. The District Manager conducts regular site visits, maintains compliance with company policies and applicable laws, partners with HR on employee relations and talent development, and communicates regularly with location managers and stakeholders. The role also supports company initiatives and technology rollouts, facilitates damage claims, and shares operational best practices across locations. The position requires regular travel throughout the district and occasional travel to the Phoenix corporate support center. The employee must be able to work outdoors in all weather conditions and work a flexible, full-time schedule that includes days, evenings, weekends, and holidays. Physical requirements include frequent standing and walking, bending, twisting, kneeling, mobility on uneven surfaces, squeezing, crouching, keyboarding, hearing, and talking; frequent lifting and carrying of 1–25 pounds and occasional lifting of up to 50 pounds.

Requirements

High school diploma or GED.
At least 5 years of supervisory experience in car wash, retail, or another service-related industry.
Proven track record of driving sales and operational excellence.
Experience managing, coaching, and developing staff.
Strong leadership, communication, and interpersonal skills.
Proficiency in retail systems, reporting tools, and Microsoft Office Suite.
Strong critical-thinking and problem-solving skills.
Ability to adapt quickly to operational changes, weather impacts, or crises.
Experience managing budgets and expenses.
Ability to successfully pass criminal background and motor vehicle checks.
Ability to travel regularly throughout the district and occasionally to the Phoenix corporate support center.
Ability to work outdoors in all weather conditions.
Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Must reside in the general district area.
Ability to interact with others, interpret spoken messages, and use reason to resolve complex problems.
Physical ability to perform frequent standing, walking, bending, twisting, kneeling, movement on uneven surfaces, squeezing, crouching, and lifting or carrying 1–25 pounds frequently and up to 50 pounds occasionally.
Ability to perform keyboarding, hearing, and talking tasks.

Nice To Haves

Multi-unit management experience.
Knowledge or experience with automotive or car wash products and services.
Labor management knowledge.
Proficiency with scheduling, inventory, and point-of-sale systems.
Mechanical aptitude.
Knowledge of industry trends.
Analytical thinking for interpreting reports and identifying trends.
Risk management knowledge.
Safety knowledge.
Working knowledge of safety, environmental, and compliance regulations.
Knowledge of competitive activity.
Ability to balance hands-on involvement with big-picture oversight.
Preference for candidates who reside within the district.

Responsibilities

Lead and manage a district of car washes, ensuring alignment with company goals and standards.
Drive sales, profitability, and customer satisfaction through strategic planning and performance monitoring, including KPIs.
Hire, train, develop, and support location managers, including leadership and succession planning.
Conduct regular site visits to assess operations, compliance, and service quality.
Ensure consistent execution of company policies, procedures, service standards, and safety standards.
Partner with HR and other departments to resolve employee relations issues and support talent development.
Oversee budgets, labor costs, scheduling, and quality control based on seasonal trends and historical performance.
Support staff development, improve operational efficiency, drive sales and revenue, maintain customer and vendor relationships, and enhance the organization's image in support of growth objectives and sales forecasts.
Communicate regularly with each location manager by phone, email, or in person.
Communicate effectively with managers, staff, customers, and corporate leadership.
Motivate employees to complete job tasks efficiently and effectively.
Facilitate damage claims and uphold safety standards at all locations.
Ensure legal compliance at local, state, and federal levels and resolve employee relations issues in partnership with HR.
Support company marketing, promotions, sales, customer service, and talent management initiatives.
Identify and share operational best practices to standardize performance across locations.
Support the rollout and adoption of new technology or systems to improve operational efficiency.
Perform other duties as assigned.