Entry Level Account Manager - San Bernardino/Inland Empire, CA

Medical Diagnostic Laboratories • San Bernardino, CA

2d

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis and PCR testing, with a broad infectious disease testing menu. MDL is expanding its sales force and seeks a high-energy, self-motivated Entry Level Account Manager to maintain and grow a large base of existing customers. The Account Manager serves as a liaison between management and customers to resolve customer issues and support client retention.

The role covers the San Bernardino/Inland Empire, California area and requires travel within the coverage area and occasional nationwide travel. The position involves frequent travel by motor vehicle and meetings with customers in a range of workplace environments.

Requirements

• 1–3 years of successful customer service experience.
• Well-developed multitasking and organizational skills, with strong attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Proficiency with MS Office, Excel, email, and internet functions.
• Must be able to travel within the coverage area and occasionally nationwide.
• Ability to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.

Nice To Haves

• Medical Assistant certification or an associate degree; a BA/BS is preferred.
• Knowledge of laboratory testing and competing products.

Responsibilities

• Grow client-base revenue by presenting new test information, upselling, and identifying new revenue sources from existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and assist with developing and implementing client retention strategies.
• Monitor, evaluate, and report client satisfaction and recommend corrective action when needed.
• Maintain knowledge of competitors and their presence in the assigned territory.

Benefits

• Uncapped incentive payout plan
• Company car
• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• Dependent care flexible spending account
• Voluntary accident, hospital indemnity, critical illness, and supplemental short-term disability policies
• Identity theft protection
• 401(k) plan
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree