Entitlements Spec-Coordinator-ACT34801
About The Position
The ACT (Assertive Community Treatment) program provides intensive, mobile mental health care to individuals with severe mental illnesses. The ACT Entitlements Specialist helps clients enrolled in ACT teams navigate, secure, and maintain government benefits and financial entitlements. The role may be mobile and involves hands-on advocacy in the community, including accompanying clients to appointments across New York City. It serves as a centralized or shared resource for clients across all seven of the agency’s ACT teams, providing coverage and coordinating with clinical staff. The Specialist assists clients with benefit applications and renewals, liaises with public agencies, maintains client records and entitlement assessments, and helps secure emergency assistance and replacement identification. The role also requires participation in supervision and benefits trainings, keeping current with changing NYC entitlement procedures, and sharing relevant information with coworkers.
Requirements
- Bachelor’s degree plus 2 years of experience in social or human services, entitlement work, or a related service area; or an Associate degree plus 3 years of such experience; or a high school diploma/G.E.D. plus 4 years of such experience.
- Experience working with public benefits (HRA/SSA) in NYC.
- Willingness to travel extensively throughout the five boroughs using public transportation.
- Strong adaptability to manage scheduling and cross-coverage for seven teams.
- Must be authorized to work in the U.S.
Nice To Haves
- Experience providing services to individuals with psychiatric disabilities.
- Experience supporting individuals with severe mental illness, homelessness, or special needs populations.
Responsibilities
- Manage caseload demands, intake requests, and client updates across seven ACT teams while maintaining communication with each team’s clinical staff.
- Meet clients in the community and accompany them to public offices, including NYC HRA, federal SSA, DMV, and housing authorities.
- Assist clients with initial and renewal applications for SSI, SSDI, Public Assistance (PA/SNA), SNAP, and Medicaid/Medicare.
- Act as an advocate and primary contact with agencies including NYC HRA, HASA, and the Social Security Administration.
- Maintain current client records, complete entitlement assessments, and log data in electronic health record databases.
- Secure emergency grants, replacement identification such as birth certificates and Social Security cards, and expedited food or cash assistance.
- Attend scheduled entitlement supervisory meetings and benefits trainings, and actively participate in supervision.
- Learn and apply changing NYC entitlement procedures, and relay relevant information to coworkers.
Benefits
- Medical, dental, and vision plans, including a medical HSA plan.
- 403(b) retirement savings plan with employer match.
- Paid vacation, personal, sick, and mental health days, plus 12 paid holidays.
- Employee Assistance Program and mental health resources.
- Educational leave and tuition assistance.
- Training and career development tracks.
- Commuter benefits.
- Recognition programs and discount programs.
- Flexible spending plans.
- Voluntary benefits, including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
