Entertainment Travel Advisor III - FROSCH
About The Position
The Entertainment Travel Advisor III on the FROSCH Entertainment team provides proactive, high-touch travel service to high-profile travelers with complex itineraries and changing needs. The role delivers white-glove support from the initial request through trip completion, builds traveler trust through clear communication and expert guidance, and makes thoughtful recommendations to improve the travel experience. The advisor captures traveler preferences, maintains accurate client profiles, designs detailed itineraries, and manages changes, disruptions, and exceptions while meeting compliance, documentation, and confidentiality requirements. The position requires experience serving entertainment travel clients, native-level proficiency with Sabre, and the ability to arrange complex air, hotel, and ground transportation. Advisors consult with clients about destinations, timing, accommodations, and costs; manage payments and fees; and adapt to changing client and business needs. The job is subject to Section 19 of the Federal Deposit Insurance Act and an employment offer is contingent on JPMorganChase’s review of criminal conviction history. Applicants must be authorized to work for any U.S. employer; immigration sponsorship is not available. Final job grade and corporate title may differ from the posting.
Requirements
- Experience supporting Entertainment Travel clients with complex, high-touch needs.
- Native-level proficiency with Sabre (GDS) for ticketing, exchanges, refunds, and queue management.
- Experience executing seat assignments and upgrades, and creating and delivering itineraries.
- Ability to issue and manage MCOs, Amtrak tickets, and Phase IV processes.
- Adaptability in a fast-changing environment and willingness to cross-train and learn additional service areas as business needs evolve.
- Strong problem-solving skills and ability to remain composed in fast-changing situations.
- Ability to design complex itineraries and manage multiple concurrent requests.
- Experience booking air, hotel, and ground transportation and handling related payments and fees.
- Ability to consult with clients on destinations, timing, accommodations, and cost considerations.
- Strong written and verbal communication skills and consistent follow-up habits.
- Authorization to work for any employer in the United States; sponsorship for an employment visa is not available.
Nice To Haves
- Familiarity with travel insurance offerings and how to position them appropriately for clients.
- Comfort using new technology and workflows to improve service delivery.
Responsibilities
- Provide exceptional VIP service and create seamless end-to-end travel experiences, capturing traveler preferences and building accurate client profiles.
- Listen actively, guide conversations to identify needs, and resolve issues quickly.
- Arrange all components of travel from the initial request through completion.
- Recommend top-tier traveler experiences using informed, client-specific insights.
- Maintain current knowledge of the value and services provided to each client.
- Adapt quickly and remain flexible as client needs and industry conditions change.
- Communicate clearly, follow through consistently, and document outcomes accurately.
- Embrace new tools and ways of working to improve speed, quality, and flexibility.
- Design detailed itineraries and manage changes, disruptions, and exceptions.
- Follow applicable compliance and regulatory standards, including required controls, documentation practices, and client confidentiality expectations.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
