Enterprise Workday Administration

Dungarvin • Charlotte, TX

1d • Remote

About The Position

The Enterprise Workday Administrator owns the organization’s Workday platform, partnering with the implementation vendor and HR, Finance, and IS leadership to support a successful launch and ongoing operations. This visible, strategic role shapes how the organization uses Workday and supports more than 2,000 users across multiple business units.

The administrator manages tenant configuration, business processes, system settings, releases, enhancements, integrations, reporting, and security. The role also serves as the Tier 3 escalation point for complex issues, enables Tier 1 and Tier 2 support teams, leads the Workday change control committee, coordinates approvals and communications, and manages vendor relationships. The position is remote, with some travel expected and occasional after-hours or weekend work potentially required. Candidates located in Pennsylvania or New York cannot be hired.

Requirements

• Bachelor’s degree in Information Systems, Information Technologies, Information Technology, Computer Science, or a closely related field, with equivalent experience accepted.
• At least 7 years of hands-on Workday administration experience, including tenant management, business processes, security roles and access control, integrations (EIB, Core Connect, APIs, Workday Studio), reporting, and release management.
• Proficiency in troubleshooting, Tier 3 support, report building, and system documentation.
• Experience with cloud platforms, enterprise integrations, Microsoft Office 365, and data reporting and analytics tools, including Prism, calculated fields, and dashboards.
• Willingness to pursue Workday certifications; training is provided, and the employee should stay current on best practices.
• Must be legally authorized to work permanently in the United States; visa sponsorship is not available now or in the future.
• Strong system administration, process management, integration, reporting, troubleshooting, and problem-solving skills.
• Knowledge of cybersecurity, data privacy, disaster recovery, and compliance.
• Ability to support complex, multi-unit environments efficiently.
• Ability to lead change committees, influence stakeholders, mentor support teams, and guide updates, implementations, and enhancements with clear communication.
• Project management skills, attention to detail, and ability to manage multiple priorities and deadlines while maintaining accurate documentation.
• Ability to explain technical concepts to non-technical users, present to internal audiences, and build relationships across HR, Finance, and IT.
• Adaptability, continuous learning, collaboration, and a customer-service-oriented approach.

Nice To Haves

• Experience managing integrations with third-party systems.
• Experience with Workday security management and identity and access management systems.
• Understanding of IT security best practices.
• Workday certifications in HCM, Finance, or Security; additional Workday security or reporting certifications.
• CompTIA A+ certification or other IT certifications.
• Experience in application administration, integrations or interface management, leading committees, or supporting system implementations.

Responsibilities

• Manage Workday tenant configuration, business processes, and system settings.
• Lead Workday updates, releases, and system enhancements.
• Maintain documentation, configuration guides, and training materials.
• Evaluate and implement Workday features to maximize organizational impact.
• Serve as the technical escalation point for complex Workday issues and provide Tier 3 support.
• Train and enable Tier 1 and Tier 2 support teams to resolve issues.
• Manage ticket queues and resolve challenging system problems.
• Lead the Workday change control committee with HR, Finance, and IS stakeholders.
• Facilitate decisions on system changes and enhancements; communicate updates, secure approvals, and implement changes.
• Promote adoption and effective communication of Workday changes.
• Manage vendor relationships and third-party support to optimize system performance.
• Plan and manage system upgrades and go-lives while balancing priorities and deadlines.
• Support Workday integrations, reporting, and system security at scale.

Benefits

• 401(k) plan with up to 3% employer match after one year of service.
• PTO that increases with tenure, PTO donation options, and paid sick leave.
• Medical, dental, and vision coverage, including dental coverage for domestic partners.
• Pet insurance and supplemental insurance options.
• Flexible spending and health savings accounts (FSA and HSA).
• Company-paid long-term disability and life insurance.
• National brand discounts.
• Employee referral program.
• Employee Assistance Program.
• Access to Tapcheck, allowing employees to receive 50% of pay before payday.
• Regular vendor training and a dedicated training budget.
• Internal job mobility across the organization’s multi-state footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior