Enterprise Workday Administration

Dungarvin•Chicago, IL

2d•Remote

About The Position

The Enterprise Workday Administrator owns Dungarvin’s Workday platform and partners with the implementation vendor and HR, Finance, and IS leadership to support a seamless launch and ongoing operational excellence. This highly visible, strategic position shapes how the organization uses Workday, supporting more than 2,000 users across multiple business units. The role manages tenant configuration, business processes, system settings, updates, releases, enhancements, integrations, reporting, and system security. It provides Tier 3 technical escalation and support, enables Tier 1 and Tier 2 support teams, leads the Workday change control committee, manages vendor relationships, promotes user adoption, and maintains documentation and training materials. The position is remote, except candidates located in Pennsylvania or New York cannot be hired. Standard hours are typically 8 AM–5 PM CST with flexibility; occasional after-hours or weekend work and some travel may be required.

Requirements

Bachelor’s degree in Information Systems, Information Technologies, Information Technology, Computer Science, or a closely related field, or equivalent experience.
Proficiency in troubleshooting, Tier 3 support, report building, and system documentation.
At least 7 years of hands-on Workday administration experience, including tenant management, business processes, security roles and access control, integrations (EIB, Core Connect, APIs, Workday Studio), reporting, and release management.
Experience with cloud platforms, enterprise integrations, Microsoft Office 365, and data reporting and analytics tools, including Prism, calculated fields, and dashboards.
Willingness to pursue Workday certifications and stay current on best practices.
Must be legally authorized to work permanently in the United States; visa sponsorship is not offered now or in the future.
Strong system administration, process management, integration, reporting, troubleshooting, and problem-solving skills.
Knowledge of cybersecurity, data privacy, disaster recovery, and compliance.
Ability to communicate technical concepts to non-technical users and build relationships across HR, Finance, and IT.
Ability to adapt to system updates, process changes, and evolving organizational needs.

Nice To Haves

Experience managing third-party system integrations.
Experience with Workday security management and identity and access management systems.
Understanding of IT security best practices.
Workday certifications in HCM, Finance, or Security, or additional Workday security or reporting certifications.
CompTIA A+ certification or other IT certifications.
Experience in application administration, integrations or interface management, leading committees, or supporting system implementations.
Experience supporting complex, multi-unit environments.

Responsibilities

Manage Workday tenant configuration, business processes, and system settings.
Lead Workday updates, releases, and system enhancements.
Maintain documentation, configuration guides, and training materials.
Evaluate and implement new Workday features to maximize organizational impact.
Serve as the technical escalation point for complex Workday issues.
Train and enable Tier 1 and Tier 2 support teams to resolve issues effectively.
Manage ticket queues and resolve challenging system problems.
Lead the Workday change control committee with HR, Finance, and IS stakeholders.
Facilitate decisions about system changes and enhancements.
Communicate updates, secure approvals, and implement changes with organizational impact.
Promote adoption and effective communication of Workday changes.
Manage vendor relationships and third-party support to optimize system performance.
Plan and manage system upgrades and go-lives while handling multiple priorities and maintaining accurate documentation.
Collaborate with HR, Finance, and IT leaders on Workday system design and organizational change.

Benefits

401(k) plan with up to 3% employer match after one year of service.
PTO that increases with tenure, PTO donation options, and paid sick leave.
Medical, dental, and vision coverage, including dental coverage for domestic partners.
Pet insurance and supplemental insurance options.
Flexible spending and health savings accounts (FSA and HSA).
Company-paid long-term disability and life insurance.
National brand discounts.
Employee referral program.
Employee Assistance Program.
Access to Tapcheck to receive up to 50% of pay before payday.
Vendor training and a dedicated training budget.
Internal job mobility across the organization’s multi-state footprint.