Enterprise Systems Administrator II

UT Southwestern Medical Center•Dallas, TX

About The Position

The Enterprise Systems Administrator II assists with maintaining and supporting enterprise systems and data center operations. The role focuses on remediating security vulnerabilities in systems and applications through updates and patches, coordinating with vendors and Information Security, and assisting with analysis and remediation of issues involving operating systems, databases, applications, and other technologies. The administrator troubleshoots system components, recommends improvements, and assists with designing and implementing data system components under the direction of managers, higher-level systems administrators, or engineers. The role also contributes to test plans, including recovery procedures, and installs hardware and software in accordance with established guidelines. The position supports Call Center (HEAT) incidents, develops methods to remediate identified security vulnerabilities, and assists with security incident response, including preventing further loss and preserving forensic evidence. The employee is expected to stay current on technology, industry practices, and applicable state and federal regulatory requirements, including FISMA and NIST FIPS. Work takes place in an office setting and may involve long periods of work to meet deadlines, off-hours change windows, weekend work, and periodic after-hours support with availability to be paged 24-7. Salary is commensurate with education, skills, and relevant experience.

Requirements

Associate's degree in a technical field or equivalent; additional experience may be considered in lieu of education.
Three years of relevant and progressive job-related experience, including two years in a support position or role in an information systems environment.
Strong interpersonal and communication skills, including the ability to explain moderately complex procedures verbally or in writing.
Intermediate knowledge of at least one operating system and its commands and utilities at a user level, including editing files, issuing commands, and navigating the file system.
Ability to present information and respond to questions from managers, clients, customers, and coworkers.
Ability to read, write, analyze, and interpret technical procedures and give oral and written presentations.
Ability to design and implement system infrastructure changes and systems administration tools that integrate with other computing systems.
Ability to interpret computer-issued error messages accurately and take appropriate action.
Basic knowledge of Windows XP, Windows 7, and Microsoft Office Suite, and/or Microsoft, Linux, or UNIX server operating systems.
Ability to follow oral and written instructions and communicate effectively verbally and in writing.
Ability to adapt to changes in the work environment, take initiative to improve productivity and work quality, organize work logically and efficiently, and exercise moderate judgment.
May be required to submit to a federal background investigation.
Able to work scheduled off-hours change windows, which may occur outside normal business hours or on weekends, and provide periodic after-hours support with availability to be paged 24-7.

Nice To Haves

Basic knowledge of Tivoli Storage Manager, IBM ZOS, VAX/VMS, or other legacy environments may be required for some work.
Knowledge of application systems, database systems, or specialty hardware appliances may be required for some work.

Responsibilities

Assist with analysis and remediation of problems involving operating systems, database systems, applications, and other technologies.
Troubleshoot system components and recommend improvements to support efficient, highly available data center operations.
Assist with designing and implementing data system components under the direction of managers, higher-level systems administrators, or engineers.
Assist in developing test plans, including recovery procedures.
Install operating systems, database software, and other application systems in accordance with established guidelines.
Support Call Center (HEAT) incidents.
Develop methods to remediate identified system security vulnerabilities based on existing procedures.
Assist with responses to security incidents to prevent additional loss and obtain and preserve forensic evidence.
Remain knowledgeable about changes in technology, industry practices, and state and federal regulatory requirements, including FISMA and NIST FIPS.
Perform other duties as assigned.

Benefits

PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare with no copay
Paid Time Off, available day one
Retirement programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
On-site childcare
Paid holidays
Merit increases