Enterprise Solutions Engineer

Infisical • San Francisco, CA

1d • Hybrid

About The Position

Infisical is seeking an exceptional Solutions Engineer to join their growing customer base and ensure a seamless product experience from onboarding to long-term success. This is a high-impact, customer-facing role where you will collaborate closely with the CEO, sales, and engineering teams. You will play a critical role in helping organizations adopt Infisical by demonstrating technical value, driving successful implementations, and expanding product usage across accounts. The role involves working directly with the CEO, engineering, and sales teams on various tasks including running proof-of-concepts, guiding customers through onboarding, recommending best practices, ensuring customer activation and satisfaction, and acting as a trusted technical advisor. You will also partner with account executives on demo and discovery calls, gather customer feedback to inform the product roadmap, guide the UX/DX roadmap, host webinars, and improve documentation. This position is crucial for scaling the team to thousands of customers over the next 18 months.

Requirements

• Prior experience in development, systems engineering, or DevOps
• Strong written and verbal communication skills—able to clearly articulate technical concepts
• High energy, high ownership mindset, and a willingness to operate in ambiguity
• Based in or willing to relocate to San Francisco

Nice To Haves

• Open source contributions
• Familiarity with secret management tools or developer security platforms
• Solid understanding of developer workflows and/or DevSecOps infrastructure
• Prior experience in a startup or fast-scaling environment
• Past involvement in developer communities or public speaking (webinars, talks, etc.)
• Experience in a customer-facing technical role (e.g., Solutions Engineer, Sales Engineer, DevRel)
• Experience supporting enterprise accounts and working with technical stakeholders

Responsibilities

• Running proof-of-concept with leads
• Guiding customer through onboarding
• Recommending best practices for specific architectures and use cases
• Ensuring new customers are activated, happy, and have all of their questions answered
• Becoming a trusted technical advisor to customer and business leaders
• Working in tandem with account executives to lead demo & discovery calls
• Talking to customers daily to find points of friction and potential improvement in any workflows
• Understanding customer's needs and provide feedback towards product roadmap
• Understanding user journey and being able to guide UX/DX roadmap
• Hosting webinars and knowledge sharing sessions for customer's stakeholders
• Improving documentation and public facing materials based on customer feedback
• Driving technical success across a fast-growing customer base
• Influencing the short and long-term product roadmap based on customer needs
• Helping build out the future customer success and go-to-market teams & functions

Benefits

• Competitive compensation
• Salary
• Equity options
• Lunch stipend
• Work setup budget

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed