Senior Enterprise Solutions Engineer

SCN BestCo • Mooresville, NC

2d

About The Position

The Senior Enterprise Solutions Engineer designs, implements, supports, and optimizes Microsoft-based business solutions, enterprise applications, workflow automation, and system integrations across SCN BestCo’s manufacturing and corporate environments. This hands-on technical role is a key resource for Microsoft business platforms, including SharePoint Online, Microsoft 365, Power Platform, Dynamics CRM, and related enterprise applications. The position works closely with business stakeholders, operations teams, vendors, and IT leadership to identify opportunities, address business challenges, automate processes, improve data accessibility, and deliver scalable solutions that drive operational efficiency and business value. It also evaluates approved AI capabilities, including Microsoft Copilot, where they can improve processes, decision-making, productivity, or solution effectiveness.

The role supports the evolution of SCN BestCo’s application landscape, including AMAPS support and enhancement, business-system integration, workflow development, and modern collaboration and productivity platforms. It balances day-to-day operational support with continuous improvement, platform governance, and strategic solution delivery. The position may participate in after-hours support activities as required to support critical business operations and enterprise systems.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Information Systems, Supply Chain Management, Operations Management, or a related field; an equivalent combination of education and experience may be considered.
• Experience supporting manufacturing, supply chain, distribution, operations, or other production-oriented business environments.
• Understanding of operational business processes and ability to partner with front-line employees, supervisors, and business leaders to identify improvements and deliver technology-enabled solutions.
• Five or more years of experience supporting enterprise business applications, Microsoft technologies, business systems, solution development, or enterprise platforms.
• Experience designing, implementing, configuring, and supporting solutions using technologies such as SharePoint Online, Microsoft 365, Power Platform, Dynamics CRM, Azure services, or related platforms.
• Experience gathering business requirements, analyzing business processes, and translating business needs into practical technology solutions.
• Experience supporting or integrating enterprise applications, manufacturing systems, ERP solutions, business intelligence platforms, databases, or workflow automation technologies.
• Experience working with business users, operational leaders, vendors, and cross-functional teams to deliver business-focused technology solutions.
• Experience managing projects or technical initiatives through requirements gathering, design, testing, deployment, training, and production support.
• Experience creating technical and process documentation, training materials, support procedures, and user communications.
• Strong knowledge of Microsoft 365 technologies, including SharePoint Online, Teams, OneDrive, Power Platform, Entra ID, and related Microsoft business services.
• Strong knowledge of Power Apps, Power Automate, Power BI, Dataverse, and low-code application development methodologies.
• Working knowledge of AI-enabled business solutions, including Microsoft Copilot, generative AI, intelligent automation, and applying AI to enterprise workflows and business processes.
• Strong understanding of enterprise application integration concepts, including APIs, connectors, data flows, web services, and business process automation.
• Knowledge of SharePoint administration, site architecture, permissions, content organization, governance, metadata, and document management best practices.
• Understanding of manufacturing, supply chain, inventory management, production, quality, warehouse, and operational business processes.
• Knowledge of enterprise business applications, including ERP, CRM, manufacturing, quality, reporting, and document management platforms.
• Experience working with SQL, reporting tools, data modeling, data analysis, and data quality management.
• Familiarity with Azure services, Microsoft Graph, PowerShell, REST APIs, JSON, and cloud-based technologies.
• Strong analytical, troubleshooting, and problem-solving skills, including the ability to diagnose and resolve complex technical and business issues.
• Ability to gather requirements, evaluate operational challenges, and translate business needs into practical technology solutions.
• Ability to manage multiple priorities and balance operational support with projects and continuous improvement initiatives.
• Strong verbal and written communication skills for interacting with front-line employees, business leaders, vendors, and technical teams.
• Ability to prepare clear technical and process documentation, training materials, and support procedures.
• Strong organizational skills, attention to detail, and commitment to high-quality solutions.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Strong customer service mindset focused on business partnership, operational excellence, and continuous improvement.
• Ability to mentor users, citizen developers, and junior technical team members while promoting platform standards and best practices.

Nice To Haves

• Experience in manufacturing, industrial, distribution, or multi-site operational environments.
• Experience with EDI transaction processing and integration workflows.
• Experience supporting enterprise integration initiatives involving JDE, AMAPS, NetSuite, SAP, or Microsoft Dynamics CRM.
• Familiarity with Azure integration services, Power BI, or enterprise reporting platforms.
• Experience with application modernization, workflow automation, or digital transformation initiatives.
• Experience evaluating, prototyping, implementing, or supporting AI-enabled enterprise solutions, including Microsoft Copilot, Azure AI services, AI Builder, or comparable business technologies.
• Prior experience as a technical lead, solution lead, or in a senior applications role.
• Exposure to enterprise application architecture, data governance, or systems standardization initiatives.
• Experience mentoring technical team members or contributing to succession planning and organizational growth initiatives.

Responsibilities

• Serve as a primary technical resource for AMAPS, supporting stability, enhancements, integrations, modernization, and business process improvements.
• Design, develop, implement, support, and optimize solutions using Power Platform, SharePoint Online, Microsoft 365, Dynamics CRM, and related enterprise platforms.
• Gather business requirements, analyze processes, identify improvement opportunities, and deliver practical technology solutions with measurable business value.
• Design, develop, and maintain integrations among enterprise applications, manufacturing systems, cloud services, databases, and third-party solutions.
• Build and support automated workflows, APIs, connectors, data exchanges, and business process automation solutions.
• Support and enhance AMAPS, CRM, SharePoint, Microsoft 365, and other business-critical applications.
• Administer and support SharePoint Online, including site architecture, permissions, content organization, metadata, governance, and user enablement.
• Support Power Platform administration, solution lifecycle and environment management, security, deployments, and governance.
• Troubleshoot and resolve complex application, integration, workflow, reporting, and data issues across systems and business functions.
• Collaborate with business leaders, operational teams, vendors, and IT colleagues to deliver reliable, scalable, supportable solutions.
• Create and maintain technical documentation, process maps, solution designs, support procedures, training materials, and operational standards.
• Identify opportunities to improve operational efficiency, automate manual processes, enhance data quality, reduce risk, and improve user productivity.
• Participate in evaluating, testing, deploying, and supporting technologies, application enhancements, and enterprise initiatives.
• Provide technical guidance, mentoring, and knowledge transfer to team members, business users, and citizen developers.
• Support project delivery through discovery, requirements gathering, solution design, testing, deployment, training, user acceptance, and production stabilization.
• Participate in after-hours support as required for critical business operations and enterprise systems.
• Develop and maintain application roadmaps for assigned platforms and recommend enhancements, modernization opportunities, and technology investments.
• Partner with software vendors, consultants, and business stakeholders on application lifecycles, support relationships, and solution delivery.
• Evaluate emerging Microsoft and enterprise technologies and recommend opportunities to improve business capabilities, efficiency, and user experience.
• Identify practical opportunities to incorporate AI, Microsoft Copilot, intelligent automation, and other approved AI capabilities into applications, workflows, and business processes.
• Design solutions with consideration for responsible AI use, data protection, security, governance, business value, and long-term supportability.
• Support development and enforcement of application governance standards, platform policies, architectural guidelines, and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior