Enterprise Solutions Analyst (Salesforce) - Hybrid | Syracuse, NY

Empower FCU • Syracuse, NY

4d • Hybrid

About The Position

The Enterprise Solutions Analyst supports, configures, and administers the Credit Union’s enterprise platforms, primarily Salesforce Financial Services Cloud, MuleSoft, and CI/CD and release management processes in Azure DevOps. The role focuses on platform configuration, operational stability, governance, system reliability, regulatory alignment, and user experience rather than complex development or solution architecture. The analyst works with business stakeholders, vendors, and internal technology teams to clarify requirements, coordinate testing, and deliver technology solutions in a growing, service-oriented environment.

The position is based at the organization’s Syracuse, New York headquarters and follows a hybrid model requiring at least five days in the office per month. The hourly pay range is $36.39–$54.59.

Requirements

• Three to five years of experience in business systems analysis, application administration, or platform support roles.
• Experience administering Salesforce; Financial Services Cloud experience is preferred.
• Exposure to MuleSoft or other integration platforms, particularly monitoring and support.
• Experience with CI/CD tools, preferably Azure DevOps, including pipeline coordination.
• Experience working in Agile or hybrid delivery environments.
• Strong proficiency in Salesforce administration and declarative configuration tools.
• Working knowledge of MuleSoft or similar middleware platforms, emphasizing monitoring and support.
• Familiarity with Azure DevOps, CI/CD pipelines, and release coordination processes.
• Understanding of data governance, access controls, and regulatory considerations such as NCUA expectations.
• Strong analytical and problem-solving abilities and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a structured environment.
• Strong documentation and communication skills, including writing user stories and process flows.
• Ability to work effectively with business stakeholders and vendor partners.
• Accountability, adaptability, and collaboration.
• Bachelor’s degree in Information Systems, Business, or a related field is preferred; relevant certifications may be considered in lieu of a degree, and equivalent combinations of education, certification, and experience are encouraged.
• Ability to sit for long periods, use hands to finger, handle, or feel, and talk or hear; occasional walking, reaching, stooping, kneeling, crouching, or crawling; and occasional lifting or moving of up to 25 pounds.

Nice To Haves

• Salesforce Financial Services Cloud experience.
• Experience in financial services or a regulated environment.
• Bachelor’s degree in Information Systems, Business, or a related field.
• Salesforce Administrator, Business Analyst, or Agile certifications.

Responsibilities

• Provide Level 1 and Level 2 support for enterprise platforms, including triaging incidents, fulfilling service requests, and escalating issues as needed.
• Monitor system health, usage trends, and performance to identify risks and improvement opportunities.
• Support root cause analysis and implement corrective or preventive actions.
• Communicate promptly about issues affecting business operations and track incident trends, recurring issues, and service levels.
• Follow incident management, escalation, and major incident protocols.
• Administer Salesforce Financial Services Cloud, including user setup, profiles, permission sets, roles, and security configurations.
• Support smaller enterprise and vendor-hosted applications through configuration, access management, and issue coordination.
• Document configurations, procedures, and support knowledge for operational continuity and audit readiness.
• Support CI/CD pipeline execution in Azure DevOps, including build validation, deployment coordination, and release scheduling.
• Promote code and configuration changes across environments in accordance with change management and governance processes.
• Maintain version control practices, release documentation, and deployment records.
• Coordinate release readiness activities, including validation, communication, and rollback planning.
• Gather, document, and refine functional requirements and user stories with business stakeholders.
• Facilitate backlog grooming, support sprint planning, and define acceptance criteria.
• Coordinate and support user acceptance testing, including test case creation, execution tracking, and defect management.
• Liaise among business users, vendors, and internal technology teams to ensure alignment and clarity.
• Monitor MuleSoft integrations for uptime, performance, and successful data processing across systems.
• Investigate and resolve integration issues involving error handling, data discrepancies, or system connectivity.
• Coordinate integration service enhancements or changes with engineers and vendors.
• Maintain visibility into integration health and proactively escalate risks.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level