Enterprise Solutions Analyst

Empower FCU • Syracuse, NY

4d • Hybrid

About The Position

The Enterprise Solutions Analyst supports, configures, and administers the Credit Union’s enterprise platforms, with a primary emphasis on Salesforce Financial Services Cloud, MuleSoft monitoring and configuration, and CI/CD and release management within Azure DevOps. The role focuses on platform configuration, operational stability, and governance rather than complex development or solution architecture. The analyst works closely with business stakeholders to gather and refine requirements, coordinate testing, and support effective delivery of technology solutions. The position contributes to system reliability, regulatory alignment, operational efficiency, and a positive user experience across the organization.

The role is based at the Credit Union’s Syracuse, NY headquarters and follows a hybrid model requiring a minimum of five days in the office per month. Responsibilities include production support and issue resolution; Salesforce and enterprise application administration; business engagement, requirements, and testing; and MuleSoft integration support. The analyst also supports release readiness, change governance, documentation, and continuous improvement.

Requirements

• Three to five years of experience in business systems analysis, application administration, or platform support roles.
• Experience administering Salesforce.
• Strong proficiency in Salesforce administration and declarative configuration tools.
• Working knowledge of MuleSoft or similar middleware platforms, particularly monitoring and support.
• Familiarity with Azure DevOps, CI/CD pipelines, and release coordination processes.
• Experience working in Agile or hybrid delivery environments.
• Understanding of data governance, access controls, and regulatory considerations, such as NCUA expectations.
• Strong analytical and problem-solving capabilities, with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a structured environment.
• Strong documentation and communication skills, including the ability to write user stories and process flows.
• Ability to work effectively with business stakeholders and vendor partners.
• High level of accountability, adaptability, and collaboration.
• A bachelor’s degree in Information Systems, Business, or a related field is preferred; relevant certifications may be considered in lieu of a degree, and equivalent combinations of education, certification, and experience are encouraged.

Nice To Haves

• Experience administering Salesforce Financial Services Cloud.
• Experience in financial services or a regulated environment.
• Salesforce Administrator, Business Analyst, or Agile certifications.

Responsibilities

• Provide Level 1/2 support for enterprise platforms by triaging incidents, fulfilling service requests, and escalating issues as needed.
• Monitor system health, usage trends, and performance to identify risks and opportunities for improvement.
• Support root cause analysis and implement corrective or preventive actions.
• Communicate promptly about issues affecting business operations and track incident trends, recurring issues, and service levels.
• Follow incident management, escalation, and major incident protocols.
• Administer Salesforce Financial Services Cloud, including user setup, profiles, permission sets, roles, and security configurations.
• Support smaller enterprise and vendor-hosted applications, including configuration, access management, and issue coordination.
• Document configurations, procedures, and support knowledge for operational continuity and audit readiness.
• Support CI/CD pipeline execution in Azure DevOps, including build validation, deployment coordination, and release scheduling.
• Promote code and configuration changes across environments in accordance with change management and governance processes.
• Maintain version control discipline, release documentation, and deployment records.
• Coordinate release readiness, including validation, communication, and rollback planning.
• Gather, document, and refine functional requirements and user stories with business stakeholders.
• Facilitate backlog grooming, support sprint planning, and define acceptance criteria.
• Coordinate and support UAT, including test case creation, execution tracking, and defect management.
• Liaise among business users, vendors, and internal technology teams to ensure alignment and clarity.
• Monitor MuleSoft integrations for uptime, performance, and successful data processing across systems.
• Investigate and resolve integration issues, including error handling, data discrepancies, and connectivity concerns.
• Coordinate integration service enhancements or changes with engineers and vendors.
• Maintain visibility into integration health and proactively escalate risks.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level