Enterprise Solutions Analyst

Empower Federal Credit Union • Syracuse, NY

4d • Hybrid

About The Position

The Enterprise Solutions Analyst supports, configures, and administers the Credit Union’s enterprise platforms, primarily Salesforce Financial Services Cloud, MuleSoft, and CI/CD and release management processes within Azure DevOps. The role focuses on platform configuration, operational stability, and governance rather than complex development or solution architecture. Working with business stakeholders, the analyst gathers and refines requirements, coordinates testing, maintains system reliability, and supports effective technology delivery and a positive user experience. The position contributes to operational efficiency, regulatory alignment, and the ongoing maturity of enterprise platforms.

The position follows a hybrid work model based at the organization’s Syracuse, New York headquarters, with a minimum of five days in the office per month. Responsibilities include production support and incident resolution; Salesforce and other enterprise application administration; release coordination; business engagement and testing; and MuleSoft integration monitoring and support. The role also performs other duties as assigned.

Requirements

• 3 to 5 years of experience in business systems analysis, application administration, or platform support roles.
• Experience administering Salesforce.
• Exposure to MuleSoft or other integration platforms, particularly monitoring and support.
• Experience with CI/CD tools and pipeline coordination.
• Experience working in Agile or hybrid delivery environments.
• Strong proficiency in Salesforce administration and declarative configuration tools.
• Working knowledge of MuleSoft or similar middleware platforms, with emphasis on monitoring and support.
• Familiarity with Azure DevOps, CI/CD pipelines, and release coordination processes.
• Understanding of data governance, access controls, and regulatory considerations, such as NCUA expectations.
• Strong analytical and problem-solving capabilities and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a structured environment.
• Strong documentation and communication skills, including writing user stories and process flows.
• Ability to work effectively with business stakeholders and vendor partners.
• High level of accountability, adaptability, and collaboration.
• Ability to use discretion and diplomacy when handling confidential discussions, resolve conflicts at a first level, build relationships, and solicit cooperation.
• Must be able to sit for long periods, use hands to finger, handle, or feel, and talk or hear; occasionally walk, reach with hands and arms, stoop, kneel, crouch, or crawl; and occasionally lift and/or move up to 25 pounds.

Nice To Haves

• Experience administering Salesforce Financial Services Cloud.
• Experience in financial services or a regulated environment.
• A bachelor's degree in Information Systems, Business, or a related field.
• Relevant certifications, such as Salesforce Administrator, Business Analyst, or Agile certifications, may be considered in lieu of a degree.

Responsibilities

• Provide Level 1/2 support for enterprise platforms by triaging incidents, fulfilling service requests, and escalating as needed.
• Monitor system health, usage trends, and performance to identify risks and opportunities for improvement.
• Support root cause analysis and implement corrective or preventive actions.
• Communicate and resolve issues affecting business operations in a timely manner.
• Track and report incident trends, recurring issues, and service levels.
• Follow incident management, escalation, and major incident protocols.
• Administer Salesforce Financial Services Cloud, including user setup, profiles, permission sets, roles, and security configurations.
• Support smaller enterprise and vendor-hosted applications, including configuration, access management, and issue coordination.
• Document configurations, procedures, and support knowledge for operational continuity and audit readiness.
• Support CI/CD pipeline execution in Azure DevOps, including build validation, deployment coordination, and release scheduling.
• Promote code and configuration changes across environments in accordance with change management and governance processes.
• Maintain version control discipline, release documentation, and deployment records.
• Coordinate release readiness, including validation, communications, and rollback planning.
• Gather, document, and refine functional requirements and user stories with business stakeholders.
• Facilitate backlog grooming, support sprint planning, and define acceptance criteria.
• Coordinate and support user acceptance testing, including test case creation, execution tracking, and defect management.
• Liaise among business users, vendors, and internal technology teams to ensure alignment and clarity.
• Monitor MuleSoft integrations for uptime, performance, and successful data processing across systems.
• Investigate and resolve integration issues, including error handling, data discrepancies, and connectivity concerns.
• Coordinate integration service enhancements or changes with engineers and vendors.
• Maintain visibility into integration health and proactively escalate risks.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed