Enterprise Solutions Analyst (Salesforce) - Hybrid | Syracuse, NY
About The Position
The Enterprise Solutions Analyst supports, configures, and administers the Credit Union’s enterprise platforms, primarily Salesforce Financial Services Cloud, MuleSoft monitoring and configuration, and CI/CD and release management within Azure DevOps. The role focuses on platform configuration, operational stability, and governance rather than complex development or solution architecture. The analyst works closely with business stakeholders to gather and refine requirements, coordinate testing, and support smooth delivery of technology solutions. The role helps maintain system reliability, execute releases, and support a positive user experience across the organization, contributing to operational efficiency, regulatory alignment, and the continued maturity of enterprise platforms. The position is based in Syracuse, New York, and follows a hybrid model requiring at least five days in the office per month. The stated hourly pay range is $36.39–$54.59. Candidates are subject to a background check to determine employment eligibility; roles requiring an NMLS may also be subject to a credit check.
Requirements
- Three to five years of experience in business systems analysis, application administration, or platform support roles.
- Experience administering Salesforce.
- Exposure to MuleSoft or other integration platforms, focused on monitoring and support.
- Experience with CI/CD tools, preferably Azure DevOps, including pipeline coordination.
- Experience working in Agile or hybrid delivery environments.
- Strong proficiency in Salesforce administration and declarative configuration tools.
- Working knowledge of MuleSoft or similar middleware platforms, emphasizing monitoring and support.
- Familiarity with Azure DevOps, CI/CD pipelines, and release coordination processes.
- Understanding of data governance, access controls, and regulatory considerations such as NCUA expectations.
- Strong analytical and problem-solving capabilities, with attention to detail.
- Ability to manage multiple priorities and meet deadlines in a structured environment.
- Strong documentation and communication skills, including writing user stories and process flows.
- Ability to work effectively with business stakeholders and vendor partners.
- High level of accountability, adaptability, and collaboration.
- Interpersonal skills for first-level conflict resolution, relationship building, and soliciting cooperation; discussions require confidentiality, discretion, diplomacy, and tact.
- Ability to sit for long periods, use hands to finger, handle, or feel, and talk or hear; occasional walking, reaching, stooping, kneeling, crouching, or crawling; occasional lifting or moving of up to 25 pounds.
Nice To Haves
- Experience administering Salesforce Financial Services Cloud.
- Experience in financial services or a regulated environment.
- A bachelor’s degree in Information Systems, Business, or a related field; relevant certifications such as Salesforce Administrator, Business Analyst, or Agile certifications may be considered in lieu of a degree.
Responsibilities
- Provide Level 1/2 support for enterprise platforms by triaging incidents, fulfilling service requests, and escalating issues as needed.
- Monitor system health, usage trends, and performance to identify risks or opportunities for improvement.
- Support root cause analysis and implement corrective or preventive actions.
- Communicate promptly and support resolution of issues affecting business operations.
- Track and report incident trends, recurring issues, and service levels.
- Follow incident management, escalation, and major incident protocols.
- Administer Salesforce Financial Services Cloud, including user setup, profiles, permission sets, roles, and security configurations.
- Support smaller enterprise and vendor-hosted applications, including configuration, access management, and issue coordination.
- Document configurations, procedures, and support knowledge for operational continuity and audit readiness.
- Support CI/CD pipeline execution in Azure DevOps, including build validation, deployment coordination, and release scheduling.
- Promote code and configuration changes across environments in accordance with change management and governance processes.
- Maintain version control discipline, release documentation, and deployment records.
- Coordinate release readiness, including validation, communication, and rollback planning.
- Partner with business stakeholders to gather, document, and refine functional requirements and user stories.
- Facilitate backlog grooming, support sprint planning, and define acceptance criteria.
- Coordinate and support user acceptance testing, including test case creation, execution tracking, and defect management.
- Liaise between business users, vendors, and internal technology teams to ensure alignment and clarity.
- Monitor MuleSoft integrations for uptime, performance, and successful data processing across systems.
- Investigate and resolve integration issues, including error handling, data discrepancies, and connectivity concerns.
- Partner with engineers and vendors to coordinate integration service enhancements or changes.
- Maintain visibility into integration health and proactively escalate risks.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- 401(k) with employer match
- Holiday pay
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
