Enterprise Retention Account Executive
About The Position
At Cable One and its family of brands, associates are supported by a focus on rewarding careers, respect for local communities, health and wellness, work/life balance, and an open and inclusive workplace. The Enterprise Retention Account Executive serves as a strategic partner to mid-market and enterprise organizations, renewing and upgrading existing services. The role focuses on maintaining and growing current client relationships so clients continue to receive optimal value from Sparklight services. The account executive drives retention initiatives, identifies upsell opportunities, and aims to deliver measurable business outcomes through exceptional service.
Requirements
- At least one year of B2B account management or retention experience.
- Ability to manage complex renewal cycles and engage senior leadership stakeholders.
- Strong understanding of enterprise business drivers and technology solutions.
- Excellent communication, negotiation, and presentation skills.
- Self-motivated, organized, and results-driven, with a professional demeanor.
- Valid driver’s license, reliable vehicle, and a good driving record.
Nice To Haves
- B2B account management or retention experience in telecommunications, SaaS, or technology services.
Responsibilities
- Engage with existing enterprise clients to understand evolving business needs and present tailored solutions that maximize value and satisfaction.
- Proactively manage contract renewals, address potential churn risks, and support high customer retention through strategic outreach and relationship-building.
- Identify opportunities to upgrade services within the current client base using knowledge of client operations and industry trends.
- Meet or exceed monthly retention and upsell targets through disciplined execution and strategic account planning.
- Stay informed about industry trends, the competitive landscape, and emerging technologies to serve as a trusted advisor to existing clients.
- Partner with engineering, product, and support teams to support service delivery, issue resolution, and ongoing client satisfaction.
Benefits
- A thriving and rewarding career
- Respect for the communities where associates live and work
- A focus on health and wellness
- An excellent work/life balance
- An open and inclusive workplace
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
