Enterprise Management Center / Global Enterprise Management (EMC/GEM) Operations Specialist - TS/SCI w/Poly

General Dynamics Information Technology • Annapolis Junction, MD

12d • $47 - $63 • Onsite

About The Position

The EMC/GEM professional provides continuous monitoring and operational support for mission-critical systems and infrastructure. The role coordinates with internal watch teams, customers, and technical support personnel to maintain situational awareness, respond to events, and support network security activities. The position is on-site in Annapolis Junction, Maryland, with a Tuesday–Saturday, 6 a.m.–2 p.m. shift and 40 scheduled weekly hours. It is mission essential and may include holiday work when required.

Requirements

• At least 5 years of related experience.
• Technical training, certification(s), or a degree.
• U.S. citizenship.
• Must currently possess and be able to obtain a Top Secret SCI with Polygraph clearance.
• DoD 8570 IAT Level II certification required.
• Communication and problem-solving skills.
• Ability to work on-site in Annapolis Junction, Maryland.
• Availability for the Tuesday–Saturday, 6 a.m.–2 p.m. shift; the mission-essential position may require holiday work.

Responsibilities

• Provide 24/7 mission and infrastructure monitoring, notification, administrative support, event logging, ticket management, and operational reporting for supported systems.
• Monitor system and network events, identify potential service impacts, and initiate appropriate escalation and response procedures.
• Coordinate with ISP and GW GES watch personnel to maintain situational awareness and facilitate required support actions.
• Communicate with customers, technical teams, and support personnel about events, incidents, outages, notifications, and response activities.
• Create, update, track, and close incident and service tickets in accordance with established procedures.
• Maintain accurate operational logs, shift records, event timelines, and status reports.
• Perform router and switch updates in support of authorized security actions.
• Support shift turnover by communicating ongoing incidents, system status, and pending actions.
• Follow established operational, security, incident-management, and escalation procedures.
• Perform other related duties and projects as required to meet business and mission needs.

Benefits

• Medical plan options, including plans with Health Savings Accounts.
• Dental and vision plans.
• 401(k) plan with company match.
• Paid time off, including vacation, sick and personal time, and holidays.
• Paid parental, military, bereavement, and jury duty leave.
• Short- and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
• Wellness packages.
• Career growth tool and internal mobility support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed