Poly

General Dynamics Information Technology•San Antonio, TX

10d•Onsite

About The Position

The EMC/GEM Operations Specialist provides continuous monitoring and operational support for mission-critical systems and infrastructure. The role coordinates with internal watch teams, customers, and technical support personnel to maintain situational awareness, respond to events, and support network security activities. The position is onsite at a client site in San Antonio, Texas, and operates on a Sunday-through-Wednesday shift from 12 p.m. to 10 p.m. It is mission essential and may require holiday work when needed. The role provides 24/7 mission and infrastructure monitoring, notification, administrative support, event logging, ticket management, and operational reporting for supported systems. The likely hourly rate is $46.75–$63.25; actual compensation depends on experience, geographic location, and potentially contractual requirements, and may fall outside this range. Scheduled weekly hours are 40, and travel is less than 10%.

Requirements

At least 5 years of related experience.
Technical training, certification(s), or a degree.
U.S. citizenship.
Must currently possess a TS/SCI clearance with polygraph and be able to obtain a TS/SCI clearance with polygraph.
DoD 8570 IAT Level II certification.
Communication and problem-solving skills.

Responsibilities

Provide mission and infrastructure monitoring, notification, administrative support, event logging, ticket management, and operational reporting for supported systems.
Monitor system and network events, identify potential service impacts, and initiate appropriate escalation and response procedures.
Coordinate with ISP and GW GES watch personnel to maintain situational awareness and facilitate required support actions.
Communicate with customers, technical teams, and support personnel about events, incidents, outages, and response activities.
Create, update, track, and close incident and service tickets according to established procedures.
Maintain accurate operational logs, shift records, event timelines, and status reports.
Perform router and switch updates in support of authorized security actions.
Support shift turnover by communicating ongoing incidents, system status, and pending actions.
Follow established operational, security, incident-management, and escalation procedures.
Perform other related duties and projects as required to meet business and mission needs.

Benefits

Comprehensive benefits and wellness packages.
401(k) with company match.
Competitive pay.
Paid time off, including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
Medical plan options, some with Health Savings Accounts.
Dental and vision plan options.
Short- and long-term disability benefits.
Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance, provided or available.
Full flex work weeks where possible.

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