Poly

General Dynamics Information Technology•Annapolis Junction, MD

2d•$47 - $64•Onsite

About The Position

The Systems Specialist supports, maintains, and improves IT systems and infrastructure. The role focuses on system administration, troubleshooting, and user support to ensure servers, applications, and related technologies remain secure, stable, and perform optimally. The specialist works with help desk staff, engineers, and business stakeholders to resolve issues, implement changes, and support projects. The position is on-site in Annapolis Junction, Maryland, with a Monday–Friday schedule from 7 a.m. to 3 p.m. It is mission essential and may require holiday work when needed. The role requires an active TS/SCI with Polygraph clearance and U.S. citizenship.

Requirements

At least 5 years of related experience.
Experience with Windows and/or Linux server administration.
Familiarity with Active Directory, group policies, and identity/access management.
Experience with virtualization platforms such as VMware or Hyper-V and/or cloud services such as Azure, AWS, or M365.
Strong troubleshooting skills across operating systems, applications, and basic networking.
Knowledge of backup/restore solutions and disaster recovery concepts.
Understanding of security best practices and patch management.
Strong analytical and problem-solving skills.
Excellent communication and customer service orientation.
Ability to manage multiple tasks and prioritize effectively.
Collaborative mindset and willingness to support technical and non-technical stakeholders.
Must currently possess and be able to obtain a Top Secret SCI clearance with Polygraph.
U.S. citizenship required.
CompTIA Security+ certification required.
On-site work in Annapolis Junction, Maryland; Monday–Friday, 7 a.m.–3 p.m.
May be required to work holidays when needed.

Nice To Haves

Experience with scripting or automation using PowerShell, Bash, or Python.
Familiarity with monitoring tools such as SolarWinds, Nagios, PRTG, or Splunk.
Hands-on experience with storage systems, DNS/DHCP, and other core infrastructure services.
Exposure to ITIL practices and ticketing systems such as ServiceNow, Remedy, Jira, or Zendesk.

Responsibilities

Monitor, manage, and maintain servers, operating systems, and key applications.
Apply patches, updates, and configuration changes in accordance with change management procedures.
Perform system health checks, capacity planning, and performance tuning.
Provide advanced technical support for escalated issues from help desk and Tier 1 teams.
Diagnose and resolve system, application, and network-related problems.
Assist with user account management, permissions, and access controls.
Install, configure, and deploy systems, applications, and tools.
Assist with system upgrades, migrations, and integrations.
Document system configurations, procedures, and standards.
Ensure systems follow security best practices and organizational policies.
Help implement and monitor security controls, including antivirus, endpoint protection, firewalls, and access management.
Participate in audits, risk assessments, and remediation activities.
Use monitoring tools to track system performance, availability, and capacity.
Respond to alerts, incidents, and outages; conduct root cause analysis and corrective actions.
Prepare reports on system health, incidents, and improvements for management.
Collaborate with network, security, applications, and help desk teams on initiatives and projects.
Contribute to the development and refinement of IT processes, standards, and documentation.
Provide input on technology selection and system architecture improvements.

Benefits

401(k) with company match.
Medical plan options, some with Health Savings Accounts.
Dental plan options.
Vision plan.
Paid education and certifications.
Professional growth opportunities and internal career mobility support.
Flexible work weeks where possible.
Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
Short- and long-term disability benefits.
Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.