Poly

General Dynamics Information Technology•San Antonio, TX

12d•$47 - $63•Onsite

About The Position

The EMC/GEM professional provides continuous monitoring and operational support for mission-critical systems and infrastructure. The role coordinates with internal watch teams, customers, and technical support personnel to maintain situational awareness, respond to events, and support network security activities. The position is onsite at a client site in San Antonio, Texas, and works a Sunday–Wednesday, 12 p.m.–10 p.m. shift. It is mission essential and may require holiday work when needed.

Requirements

At least 5 years of related experience.
Technical training, certification(s), or a degree.
U.S. citizenship.
Current Top Secret SCI with Polygraph clearance; must also be able to obtain Top Secret SCI with Polygraph.
DoD 8570 IAT Level II certification.
Communication and problem-solving abilities.
Ability to work onsite at the client site.
May need to work holidays when required.

Responsibilities

Provide 24/7 mission and infrastructure monitoring, notification, administrative support, event logging, ticket management, and operational reporting for supported systems.
Monitor system and network events, identify potential service impacts, and initiate appropriate escalation and response procedures.
Coordinate with ISP and GW GES watch personnel to maintain situational awareness and facilitate required support actions.
Communicate with customers, technical teams, and support personnel about events, incidents, outages, and response activities.
Create, update, track, and close incident and service tickets in accordance with established procedures.
Maintain accurate operational logs, shift records, event timelines, and status reports.
Perform router and switch updates in support of authorized security actions.
Support shift turnover by communicating ongoing incidents, system status, and pending actions.
Follow established operational, security, incident-management, and escalation procedures.
Perform other related duties and projects as required to meet business and mission needs.

Benefits

Comprehensive benefits and wellness packages.
401(k) with company match.
Competitive pay and paid time off.
Medical plan options, including options with Health Savings Accounts.
Dental plan options.
Vision plan.
Full flex work weeks where possible.
Vacation, sick, personal, holiday, paid parental, military, bereavement, and jury duty leave.
Short- and long-term disability benefits.
Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
Career growth tool and learning opportunities.
Internal mobility support.