Enterprise Implementation Consultant - Public Sector

Samsara•Phoenix, AZ

3h•$88,980 - $119,636•Remote

About The Position

The Enterprise Implementation Consultant is part of Samsara’s Public Sector Customer Success team and helps enterprise customers deploy and adopt Samsara’s IoT solutions for their assets. The role owns the customer relationship after the sales process and guides successful deployments for state, city, and local government customers, as well as K–12 education organizations. The position works cross-functionally with Sales, Support, Sales Engineering, and Product. It requires strong customer-facing communication, the ability to understand customer businesses quickly, and the ability to explain technology to executives and day-to-day users. The consultant also champions Samsara’s cultural principles as the company scales. This is a remote position open to candidates residing in the United States, except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. Travel to customer sites, including overnight stays, may be required up to 10% of the time.

Requirements

At least 3 years of experience in a senior Customer Success, account management, or strategic consulting role.
Experience supporting or working with technical products.
Strong priority-management skills and high emotional intelligence.
Strong problem-solving skills and a solutions-oriented approach.
A proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and day-to-day software users.
Initiative, a willingness to go above and beyond, and the ability to thrive in a fast-paced, change-heavy environment.
Diplomacy, tact, and poise under pressure when addressing customer issues.
Bachelor’s degree from a four-year institution.

Nice To Haves

Enterprise SaaS experience.
Experience serving and supporting large-scale solutions for public sector organizations.
Strong bias for action, ability to think big, and insistence on high standards.
Ability to thrive in an unstructured, fast-paced, and change-heavy environment.
PMP certification.

Responsibilities

Help customers improve the safety, efficiency, and sustainability of their operations using Samsara’s IoT platform.
Manage deployment of Samsara technology for large-scale customers and help them achieve quick time to value.
Create launch plans and roadmaps to increase product usage.
Track implementation progress, participation, product adoption, and account health.
Run training sessions, demonstrate Samsara technology, and work through challenges with executives and day-to-day users across multiple use cases.
Manage multiple customer engagements in parallel and collaborate cross-functionally to deliver an exceptional customer experience.
Mentor the wider Customer Success and Support teams.
Develop a deep understanding of the Samsara platform and explain its capabilities to customers of different types.
Champion, role model, and embed Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team.