Enterprise Data Services Student Assistant

OSU Oregon State University • Corvallis, OR

7d • Hybrid

About The Position

Oregon State University’s University Information and Technology department is seeking a part-time Enterprise Data Services Student Assistant to support reporting, analytics, customer requests, and day-to-day data operations. The student will work alongside analysts and report developers and may assist with ServiceNow request intake, customer support and education, security and access requests, requirements gathering, note-taking, scheduling, administrative work, data validation and testing, documentation, and process improvement. The position may offer hands-on experience with Power BI and Workday reporting and provides opportunities to build skills in business intelligence, customer engagement, requirements gathering, and data governance.

This hybrid position requires the ability to work on the OSU campus in Corvallis. Hybrid work depends on assignments, team needs, and supervisor approval. The work is computer-based and uses university systems, reporting tools, email, Teams, ServiceNow, and productivity tools. The student collaborates with Enterprise Data Services staff and customers through meetings, projects, and team activities. The position is limited to 24 hours per week, with a schedule coordinated with the supervisor. Applicants must be available at least 20 hours per week during normal OSU business hours, Monday through Friday, 9 a.m. to 5 p.m., and must have campus availability with sufficient overlap for customer support, collaboration, meetings, and projects.

The incumbent must successfully complete a Criminal History Check and be determined position-qualified under OSU Standard 576-055-0000 et seq. Incumbents must self-report convictions; those in Youth Programs may be subject to additional Criminal History Checks every two years. OSU will review the National Sex Offender Public website before hire. Job offers are contingent upon final Human Resources approval.

Requirements

• Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study.
• Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment.
• Must meet the applicable minimum enrollment standard: high school students must be regularly enrolled in high school or participating in a home-schooling program; undergraduate and post-baccalaureate students must take 6 credit hours per term; undergraduate international students must take 12 credit hours per term; graduate students officially admitted to Graduate School must take 5 credit hours per term; graduate international students officially admitted to Graduate School must take 9 credit hours per term. International students may qualify with a reduced course load approved by OIS and provided to the Student Employment Center.
• Strong written and verbal communication skills.
• Strong attention to detail and ability to accurately follow established processes.
• Ability to organize and prioritize multiple tasks thoroughly and follow work through to completion.
• Ability to communicate professionally and effectively with customers and team members.
• Ability to take clear, organized notes and document information accurately.
• Ability to work independently and collaboratively in a team environment.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Interest in and demonstrated initiative to learn new systems, technologies, and data and reporting practices.
• Enthusiasm for using data and technology to help others and solve problems.
• Must successfully complete a Criminal History Check and be determined position-qualified under OSU Standard 576-055-0000 et seq.
• Must self-report convictions; those in Youth Programs may have additional Criminal History Checks every two years.

Nice To Haves

• Experience with customer service, administrative support, help desk, or other customer-facing work.
• Experience with Power BI, Tableau, Excel, or other reporting and data visualization tools.
• Familiarity with SQL, databases, or data management concepts.
• Experience or interest in request intake, scheduling, coordination, or tracking work through completion.
• Experience or interest in ServiceNow or another ticket/request management system.
• Experience or interest in data analytics, reporting, or business intelligence.
• Experience or interest in Workday or other enterprise business systems.
• Experience or interest in data validation, quality assurance, or software/report testing.
• Experience or interest in creating documentation, instructions, job aids, or other user-support materials.

Responsibilities

• Assist with intake, triage, tracking, fulfillment, and documentation of ServiceNow requests and support tickets.
• Manage communication between users and the technical team to support timely, complete resolution; clarify needs and gather reporting information.
• Communicate with requestors to clarify needs and gather information needed to fulfill reporting and data requests.
• Support intake and requirements gathering for enterprise report development.
• Perform data validation, quality assurance, and testing to help ensure accurate and reliable reporting.
• Use and maintain process documentation, email templates, job aids, and user guidance.
• Support operational reporting, data cleanup, and process improvement activities.
• Participate in team meetings, project work, and planning activities.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed