Enterprise Data Center Instructional Designer

Prime Data Centers

2d

About The Position

The Enterprise Data Center Instructional Designer develops eLearning and related training materials to help data center operations staff work safely, meet compliance requirements, and build proficiency. The role translates procedures, equipment documentation, and subject-matter expertise into self-paced courses, simulations, and job aids for technicians, facility engineers, and shift leads across the enterprise data center portfolio. The content supports onboarding, recurring safety and compliance training, and readiness for new equipment, procedures, and sites. The position is part of the Data Center Operations training function and reports to the Director of Technical Training.

The role designs interactive eLearning, microlearning, video, scenario-based simulations, assessments, practical evaluations, and floor-ready performance support covering data center operations. It works with site leaders, critical facilities engineers, EHS, and other subject-matter experts to identify skill needs, capture expertise, and validate technical accuracy. Training must align with relevant operational, safety, and compliance standards.

The designer publishes and maintains content in the LMS, manages content versioning, supports certification paths, and measures effectiveness using completion, assessment, and on-the-job performance data. The role revises training based on learner feedback, audits, incident reviews, and procedure changes, while keeping current with instructional design practices, authoring tools, and data center technology.

Work is primarily office-based or remote, with regular data center visits to observe tasks, film procedures, and validate content with on-floor staff. Travel may be up to 25%, including occasional overnight trips. The position requires access to all areas of a data center while wearing required PPE, and passing a background check and complying with site security and confidentiality requirements.

Requirements

• Bachelor's degree in Instructional Design, Educational Technology, Adult Learning, or a related field, or equivalent professional experience.
• At least 4 years designing and developing eLearning for technical, operational, or safety-critical audiences.
• Command of adult learning principles and design models such as ADDIE, SAM, or action mapping.
• Expert-level skill in at least one major authoring tool, such as Articulate Storyline/Rise, Adobe Captivate, or similar.
• Working knowledge of video editing and graphics tools.
• Hands-on experience publishing and administering content in an enterprise LMS, including SCORM, xAPI, and completion reporting.
• Ability to turn dense technical procedures and engineering documentation into clear, accurate training.
• Strong writing, visual design, and stakeholder-management skills.
• Comfort interviewing subject-matter experts and advocating for technical precision.
• A portfolio of eLearning work demonstrating technical or compliance content.
• Must be able to access all areas of a data center while wearing required PPE.
• Must pass a background check and comply with site security and confidentiality requirements.

Nice To Haves

• Prior experience in data center operations, critical facilities, mission-critical engineering, or a similar 24x7 environment such as utilities, telecom, or manufacturing.
• Familiarity with data center infrastructure, including UPS and battery systems, generators, switchgear, CRAC/CRAH units, chillers, BMS/DCIM platforms, and fire suppression.
• Working knowledge of NFPA 70E, OSHA 29 CFR 1910, Uptime Institute tier standards, or ISO 27001/SOC 2 training requirements.
• Certifications such as CPTD/APTD (ATD), CDCP/CDCS (EPI), CDCTP (IDCA), or Uptime Institute ATS/AOS.
• Experience with scenario-based simulation, VR/AR, or digital-twin training for equipment and procedures.
• Experience building training for distributed, multi-site, or global teams.
• Spanish or another second language relevant to site locations.

Responsibilities

• Design and build interactive eLearning modules, microlearning, videos, and scenario-based simulations covering data center operations.
• Translate SOPs, MOPs, EOPs, and equipment manuals into clear, task-based learning.
• Develop assessments, knowledge checks, and hands-on practical evaluations to verify competency before staff work on live infrastructure.
• Create job aids, quick-reference guides, and performance support for technicians to use on the floor.
• Conduct needs analysis with site leaders, critical facilities engineers, and EHS to identify skill gaps, recurring incidents, and training needs for new equipment.
• Partner with subject-matter experts to capture tacit knowledge, validate technical accuracy, and review content before release.
• Align training with Uptime Institute tier requirements, NFPA 70E electrical safety, OSHA, and internal compliance standards.
• Publish and maintain content in the LMS, including SCORM/xAPI packaging, enrollment rules, and completion tracking.
• Maintain a content library and version control so sites use current procedures.
• Build and support certification paths for roles such as Data Center Technician, Critical Facilities Engineer, and Shift Supervisor.
• Measure training effectiveness with completion, assessment, and on-the-job performance data, and report results to operations leadership.
• Revise content based on learner feedback, audit findings, incident post-mortems, and procedure changes.
• Stay current on instructional design practice, authoring tools, and data center technology trends.
• Visit data center sites to observe tasks, film procedures, and validate content with on-floor staff.
• Travel up to 25% to data center locations, including occasional overnight travel.
• Access all areas of a data center, including raised floors, mechanical and electrical rooms, and rooftop equipment, while wearing required PPE.
• Pass a background check and comply with site security and confidentiality requirements.

Benefits

• Competitive salary range and performance bonus program.
• Dollar-for-dollar 401(k) match up to 4%, fully vested upon enrollment.
• Employer-paid employee premiums for medical, dental, vision, life insurance, and disability.
• 4+ weeks of paid time off plus sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level