Enterprise Customer Success Manager

LearnUpon is seeking an Enterprise Customer Success Manager to join their team in Philadelphia or Salt Lake City. This role involves being the face of LearnUpon for a portfolio of strategic, high-value customers and acting as their trusted advisor. The successful candidate will work closely with customers to understand their needs, identify opportunities for expansion, and guide them in achieving their learning goals using LearnUpon technology. Additionally, they will collaborate with the product development team to provide valuable customer insights for product improvement.

• Learn the full range of LearnUpon technology to be able to identify how this fits our customer’s needs.
• Manage a book of high-value enterprise customers within the Enterprise Success team.
• Partner closely with enterprise customers to understand their needs and act as their trusted advisor, helping to shape and deliver a robust ongoing plan to achieve their goals using LearnUpon.
• Partner with Onboarding Specialists to ensure a seamless transition post-launch.
• Ensure customers identify goals and metrics for their learning programs and guide and advise them to meet those goals.
• Identify opportunities for customers to expand the value they get from LearnUpon e.g. other departments or use cases to train both employees and customers.
• Be the voice of the customer for our product development team to help make LearnUpon even better.
• Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line.
• Drive and energy; you enjoy the challenge of working in a fast-paced, high-growth environment.
• Self-motivation with a high attention to detail and ability to multitask.
• Great account management and problem-solving skills.
• Collaborative working practice and a strong focus on open communication, ensuring that customers' needs and opportunities are clear across the business.
• A strong track record of success in past roles working with enterprise customers and developing trusted, consultative relationships.
• Good judgment in analyzing information to make confident decisions.
• 3-5 years consulting, account management or customer success experience, preferably in software.
• Excellent communication and presentation skills, the ability to leverage different communication channels including in person, email, and webinar.
• Excellent organizational skills and the ability to focus.

• Drive and energy; enjoy working in a fast-paced, high-growth environment
• Self-motivation with a high attention to detail and ability to multitask
• Great account management and problem-solving skills
• Collaborative working practice and a strong focus on open communication
• Strong track-record of success in past roles working with enterprise customers and developing trusted, consultative relationships
• Good judgment in analyzing information to make confident decisions
• 3-5 years consulting, account management, or customer success experience, preferably in software
• Excellent communication and presentation skills, ability to leverage different communication channels including in person, email, and webinar
• Excellent organizational skills and the ability to focus

• Competitive salary and company stock options
• Comprehensive private health insurance scheme
• 401k
• 25 days annual leave + 1 annual company wellness day off
• Flexible Working Arrangements
• Fun and supportive work environment with regular social events
• Excellent career progression opportunities
• Structured learning environment