Enterprise Audio Visual (AV) Systems Specialist

Jackson Dawson•Dearborn, MI

5d•Onsite

About The Position

Jackson Dawson is seeking an experienced Enterprise Audio Visual (AV) Systems Specialist to join its IT Infrastructure team. This hands-on technical support role is responsible for supporting, maintaining, troubleshooting, and optimizing the enterprise AV environment across office locations, including conference rooms, executive boardrooms, training spaces, and company-wide collaboration technologies. The specialist works closely with IT Infrastructure and Facilities teams to deliver reliable AV services and reports to the Manager, Infrastructure & Help Desk. AV support is the primary focus. When AV support demands allow, the specialist also provides basic Help Desk and endpoint support to the broader IT team. The position is full-time and on-site at the Dearborn, Michigan office, Monday through Friday. Occasional travel to other office locations and after-hours support may be required for maintenance, events, or critical business needs.

Requirements

At least 5 years of experience supporting commercial or enterprise AV environments.
Strong troubleshooting skills with professional audio and video systems.
Experience supporting Shure ULX-D wireless microphone systems.
Experience supporting Q-SYS environments.
Experience supporting Netgear AV switches or similar enterprise AV networking platforms.
Knowledge of Dante audio networking.
Experience supporting Microsoft Teams Rooms.
Strong understanding of TCP/IP networking, VLANs, PoE, QoS, and multicast technologies.
Experience diagnosing hardware, software, and network-related AV issues.
Excellent customer service, communication, and problem-solving skills.
Ability to prioritize multiple support requests in a fast-paced environment.
Familiarity with Help Desk practices, Windows computer imaging, workstation deployment, password resets, and support ticket documentation.
Ability to work on-site in the Dearborn, Michigan office Monday through Friday.
Ability to sit and work on a computer for six or more hours per day.
Frequent use of hands and fingers to operate computers, keyboards, mobile devices, and AV equipment.
Ability to occasionally stand, bend, kneel, crouch, climb ladders, and work in equipment racks or under conference room furniture.
Ability to lift and move equipment weighing up to 35 pounds.
May occasionally work outside normal business hours to support events, executive meetings, or scheduled maintenance.

Nice To Haves

AVIXA CTS Certification.
Q-SYS Level 1 or Level 2 Certification.
Dante Certification.
Shure Wireless Certification.
Experience with Crestron or Extron control systems.
Experience supporting executive boardrooms and conference centers.
Familiarity with digital signage and PTZ camera systems.

Responsibilities

Support, maintain, and troubleshoot enterprise AV systems across multiple office locations.
Diagnose and resolve audio, video, control system, and networking issues throughout the AV signal chain.
Troubleshoot microphones, speakers, amplifiers, cameras, displays, touch panels, and room control systems.
Diagnose hardware, software, and network-related AV issues.
Provide calm, professional support to executives and employees during meetings, presentations, and live events.
Provide basic Help Desk support when AV workload permits, while keeping AV responsibilities as the primary focus.
Assist users with password resets and account access issues in accordance with company security policies.
Image, configure, and deploy computers and endpoint devices.
Support workstation setup, peripheral connectivity, and common hardware and software issues.
Document support activities and escalate issues requiring advanced infrastructure, security, or application support.
Maintain and support Shure ULX-D wireless microphone systems, including Shure ULXD4 Digital Wireless Receivers and Shure ULXD4Q Quad Digital Wireless Receivers.
Support Q-SYS audio environments, including Q-SYS CX-Q 2K4 Network Amplifiers, DSP configurations, audio routing, and system health monitoring.
Maintain and troubleshoot Netgear AV Series switches, including M4250-40G8F PoE+ AV switches.
Apply TCP/IP, VLAN, PoE, QoS, and multicast networking concepts within AV-over-IP environments.
Support Microsoft Teams Rooms and enterprise collaboration technologies.
Configure, support, and troubleshoot Dante audio networking environments.
Perform firmware updates and preventative maintenance on AV hardware.
Monitor system performance and proactively identify issues before they impact users.
Assist with hardware upgrades, replacements, and technology lifecycle management.
Coordinate with third-party AV vendors for advanced support and warranty services.
Maintain accurate documentation of AV systems, room inventories, and support procedures.
Provide technical support for executive meetings, company events, and high-profile presentations.
Participate in after-hours maintenance and emergency support when required.
Perform other duties as assigned.