Enterprise Application Administrator I

QTS Data Centers•Overland Park, KS

About The Position

The Enterprise Application Administrator I provides day-to-day ownership and operational support for QTS’s long-tail portfolio of standard SaaS and business applications outside Tier 1 enterprise platforms. Working within Enterprise Technology, Enterprise Applications, this entry-level administrator onboards applications into central administration, configures and maintains them, and supports their users. The role helps ensure that each application has an accountable administrator, a known license position, and a secure, auditable access lifecycle. It follows established Enterprise Applications standards and runbooks under the direction of the Manager, Enterprise Applications. The administrator manages assigned applications’ tenants, licenses, user access, configuration, support, documentation, reporting, vendor coordination, credentials, audit evidence, and retirement activities. The role works with Enterprise Identity and Data Protection, Software Asset Management, vendors, and business users to maintain reliable and secure application operations.

Requirements

Associate’s or Bachelor’s degree in information technology, information systems, computer science, or a related field, or equivalent professional experience.
1 to 3 years of experience in IT support, application support, or SaaS administration within a business environment.
Hands-on experience administering at least one business SaaS application, including users, roles, permissions, and configuration settings.
Working knowledge of SSO (SAML, OpenID Connect), multifactor authentication, and the joiner, mover, and leaver user lifecycle; exposure to Microsoft Entra ID.
Experience using an ITSM ticketing tool (ServiceNow preferred), meeting service levels, and documenting resolutions.
Experience tracking license assignments and utilization and identifying licenses to reclaim.
Proficiency with Microsoft Excel for tracking, reconciling, and reporting operational data.
Ability to work within change management, least-privilege access, and documentation requirements in an audited environment.
Clear, customer-focused written and verbal communication with business users and vendors.

Nice To Haves

Experience in a data center, critical-infrastructure, hyperscale, colocation, or other high-availability operating environment.
Experience in a private-equity-owned or high-growth organization, including comfort with pace, ambiguity, and evolving priorities.
Experience configuring enterprise applications and SCIM provisioning in Microsoft Entra ID, and familiarity with a Microsoft-first environment (Microsoft 365, Entra, Intune) and ServiceNow-based workflow.
Experience administering a broad portfolio of business SaaS platforms, such as collaboration, e-signature, project management, design, and line-of-business tools.
Exposure to SaaS management or software asset management tooling and renewal processes.
Basic scripting or automation skills, such as PowerShell, Microsoft Graph, or Power Automate.
Experience building operational reports or dashboards in Power BI.
Experience supporting SOC 2, ISO/IEC 27001, PCI DSS, or SOX ITGC audit evidence requests.
Relevant credentials such as ITIL 4 Foundation; CompTIA A+, Network+, or Security+; Microsoft Certified: Identity and Access Administrator Associate (SC-300) or Microsoft 365 Fundamentals; or vendor administrator certifications such as ServiceNow Certified System Administrator.

Responsibilities

Onboard new and transferred long-tail applications into central administration, confirming the business owner, recording the application in the Enterprise Application Master Tracker, validating data classification and access model, and completing the administrator handover checklist.
Administer assigned SaaS application tenants, including administrator roles, security and authentication settings, tenant-level configuration, and integration settings, in accordance with QTS standards and least-privilege practices.
Track license entitlements, assignments, and utilization; reclaim unused or inactive licenses; and provide license and usage data to Software Asset Management ahead of renewals.
Provision and deprovision users through ServiceNow requests and, where enabled, SSO and SCIM provisioning through Microsoft Entra ID; partner with Enterprise Identity and Data Protection and support periodic access reviews.
Plan, test, and implement configuration changes through the QTS change management process, including vendor-driven releases and feature changes, and maintain traceable configuration records.
Serve as the primary support point for assigned applications, resolving incidents and service requests within agreed service levels, troubleshooting access and configuration issues, escalating to vendors when needed, and publishing knowledge articles for Service Desk first-contact resolution.
Produce recurring reports on application health, user access, license utilization, ticket volume, and upcoming renewals; keep Master Tracker records complete and current.
Coordinate with vendors as the day-to-day technical contact, tracking support cases and monitoring release notes, maintenance windows, and roadmap changes; provide operational input to renewal and contract discussions.
Monitor SSO certificates, application registration secrets, and integration credentials, coordinating renewals before expiration to prevent outages.
Create and maintain administrator runbooks, standard operating procedures, and application records to make support transferable.
Support internal and external audits and customer-assurance activities by producing access listings, change records, and configuration evidence for assigned applications.
Support application retirement and consolidation by removing access, exporting or archiving data according to retention requirements, terminating licenses, and updating portfolio records.