Salesforce Application Administrator I
About The Position
The Salesforce Application Administrator leads the scoping, ongoing administration, and enhancement of WSFS Bank’s Salesforce Financial Services Cloud platform. The role identifies, diagnoses, and resolves end-user problems in a timely manner while delivering a high standard of customer service. It also participates in integrating Salesforce with other enterprise systems and applications. The Administrator develops and maintains custom reports, dashboards, and processes to improve data quality, processing integrity, and productivity; audits and resolves data integrity issues; completes bulk data imports; and defines, communicates, and manages a change-management and release process supporting integrations, installed applications, and third-party tools. The position also supports testing, user training, system documentation, and continuous process improvement.
Requirements
- Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience.
- At least 3 years of Salesforce Administration experience in an enterprise environment.
- Salesforce Certified Administrator certification.
- Hands-on experience with Salesforce Lightning configuration and administration.
- Experience with Copado or other Salesforce deployment and release-management tools.
- Experience with data migration, data quality management, and API integrations.
- Strong understanding of Salesforce security, profiles, roles, sharing, and permission sets.
- Excellent analytical and problem-solving skills.
- Excellent communication, stakeholder-management, and user-training skills.
- Ability to work independently while collaborating effectively with business and technology teams.
- Must be presently authorized to work for any employer in the United States and not require work visa sponsorship from WSFS Bank now or in the future.
Nice To Haves
- Prior banking and/or financial services industry experience.
Responsibilities
- Administer and support Salesforce Financial Services Cloud to ensure optimal performance and user experience.
- Collaborate with business stakeholders to identify, scope, and implement platform enhancements.
- Configure and maintain Salesforce Flows, Validation Rules, Approval Processes, Reports, Dashboards, and security settings.
- Provide end-user support, troubleshoot issues, and resolve system-related requests in a timely manner.
- Monitor and support integrations between Salesforce and internal and external systems.
- Develop and maintain reports, dashboards, and analytics for business decision-making.
- Manage data imports, updates, cleansing, duplicate management, and data integrity issues.
- Manage user access, profiles, permission sets, roles, and license assignments.
- Support sandbox management, testing activities, and user training.
- Coordinate and execute releases and deployments using Copado or other Salesforce DevOps tools.
- Maintain system documentation and support continuous process improvement initiatives.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Life, accident, and disability insurance
- Flexible spending accounts (FSAs) and health savings accounts (HSAs)
- Wellness programs
- Paid parental leave
- Military leave
- Vacation and other paid time off
- Sick leave in accordance with applicable state laws
- Paid holidays
- Eligible Associates may receive discretionary and formula-based incentive and retention awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
