Enterprise Application Administrator I

Quality Technology Services•Overland Park, KS

About The Position

The Enterprise Application Administrator I provides day-to-day ownership and operational support for QTS’s long-tail application portfolio: standard SaaS and business applications outside Tier 1 enterprise platforms that still use QTS identities, licenses, and business data. Within Enterprise Technology, Enterprise Applications, this entry-level administrator onboards applications into central administration, configures and maintains them, and supports their users under the direction of the Manager, Enterprise Applications. The role works from established standards and runbooks to close application ownership gaps and provide the business with a reliable point of support. The administrator manages assigned SaaS tenants, licenses, user access, configuration changes, vendor relationships, operational reporting, documentation, audit evidence, and application retirement. The position supports secure, auditable access and reliable operations across the application portfolio.

Requirements

Associate’s or Bachelor’s degree in information technology, information systems, computer science, or a related field, or equivalent professional experience.
1 to 3 years of experience in IT support, application support, or SaaS administration in a business environment.
Hands-on experience administering at least one business SaaS application, including users, roles, permissions, and configuration settings.
Working knowledge of SSO protocols (SAML and OpenID Connect), multifactor authentication, and the joiner, mover, and leaver user lifecycle; exposure to Microsoft Entra ID.
Experience using an ITSM ticketing tool (ServiceNow preferred), meeting service levels, and documenting resolutions.
Experience tracking license assignments and utilization and identifying licenses to reclaim.
Proficiency with Microsoft Excel for tracking, reconciling, and reporting operational data.
Ability to work within change management, least-privilege access, and documentation requirements in an audited environment.
Clear, customer-focused written and verbal communication with business users and vendors.

Nice To Haves

Experience in a data center, critical-infrastructure, hyperscale, colocation, or other high-availability operating environment.
Experience in a private-equity-owned or high-growth organization, including comfort with pace, ambiguity, and evolving priorities.
Experience configuring enterprise applications and SCIM provisioning in Microsoft Entra ID, and familiarity with a Microsoft-first environment (Microsoft 365, Entra, Intune) and ServiceNow-based workflow.
Experience administering a broad portfolio of business SaaS platforms, such as collaboration, e-signature, project management, design, and line-of-business tools.
Exposure to SaaS management or software asset management tooling and renewal processes.
Basic scripting or automation skills, such as PowerShell, Microsoft Graph, or Power Automate.
Experience building operational reports or dashboards in Power BI.
Experience supporting SOC 2, ISO/IEC 27001, PCI DSS, or SOX ITGC audit evidence requests.
Relevant credentials such as ITIL 4 Foundation; CompTIA A+, Network+, or Security+; Microsoft Certified: Identity and Access Administrator Associate (SC-300) or Microsoft 365 Fundamentals; or vendor administrator certifications such as ServiceNow Certified System Administrator.

Responsibilities

Onboard new and transferred long-tail applications into central administration by confirming the business owner, recording applications in the Enterprise Application Master Tracker, validating data classification and access models, and completing administrator handover checklists.
Administer assigned SaaS tenants, including administrator roles, security and authentication settings, tenant configuration, and integration settings, while maintaining least-privilege and documented administrative access.
Track application entitlements, assignments, and utilization; reclaim unused or inactive licenses; and provide license and usage data to Software Asset Management before renewals.
Provision and deprovision users through ServiceNow requests and, where enabled, SSO and SCIM provisioning through Microsoft Entra ID; partner with Enterprise Identity and Data Protection and support periodic access reviews.
Plan, test, and implement configuration changes through the QTS change management process, including vendor releases and feature changes, and maintain traceable configuration records.
Serve as the primary support contact for assigned applications, resolve incidents and service requests within agreed service levels, troubleshoot access and configuration issues, escalate to vendors when required, and publish knowledge articles for Service Desk first-contact resolution.
Produce recurring reports on application health, user access, license utilization, ticket volume, and upcoming renewals; keep Master Tracker records complete and current.
Coordinate with vendors as the day-to-day technical contact by tracking support cases, monitoring release notes, maintenance windows, and roadmap changes, and providing operational input to renewal and contract discussions.
Monitor SSO certificates, application registration secrets, and integration credentials, and coordinate renewals before expiration to prevent outages.
Create and maintain administrator runbooks, standard operating procedures, and application records to support transferable administration.
Support internal and external audits and customer-assurance activities, including SOC 2, ISO/IEC 27001, and PCI DSS, by producing access listings, change records, and configuration evidence.
Support application retirement and consolidation by removing access, exporting or archiving data according to retention requirements, terminating licenses, and updating portfolio records.

Benefits

Medical, dental, vision, life, and disability insurance
401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting
Flexible spending and HSA accounts
Paid holidays, paid time off, and paid volunteer days
Employee assistance program
Tuition assistance and tuition reimbursement
Parental leave and military leave assistance
QTS scholarship for employee dependents
Wellness program
Bonus eligibility
Generous PTO, paid volunteer days, and floating holidays
Stock Purchase Plan (SPP)
Holiday compensation when working on paid holidays
Pet insurance and legal insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
QTS Charitable Matching Gift Program
QTS Crisis Fund